2022 Customer Success Leadership Study

2022 Customer Success Leadership Study

Get an authoritative picture of the trends, priorities, challenges, and best practices shaping Customer Success in 2022. This year, more than 1,000 CS leaders took part in the most in-depth study of our industry to date.   Download the full study to see how your team...
2021 Customer Success Leadership Study

2021 Customer Success Leadership Study

Welcome to the 2021 Customer Success Leadership Study – brought to you by your Customer Success friends at ChurnZero, ESG, and Higher Logic. Now, we know you’re here for the good-looking charts and practical takeaways, so we’ll keep this intro short. After analyzing...
Customer Success Maturity Model: Know Where You Stand

Customer Success Maturity Model: Know Where You Stand

In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you, it’s easy to lose sight of where you are, and more importantly, where you’re headed. Download this assessment model to...