by Alex Weihmann | Nov 8, 2022 | Ebook
Get an authoritative picture of the trends, priorities, challenges, and best practices shaping Customer Success in 2022. This year, more than 1,000 CS leaders took part in the most in-depth study of our industry to date. Download the full study to see how your team... 
by Alex Weihmann | Oct 25, 2021 | Ebook
Welcome to the 2021 Customer Success Leadership Study – brought to you by your Customer Success friends at ChurnZero, ESG, and Higher Logic. Now, we know you’re here for the good-looking charts and practical takeaways, so we’ll keep this intro short. After analyzing... 
by hmontgomery | Sep 16, 2021 | Ebook
Today’s SaaS businesses live or die on recurring revenue—and a modern Customer Success program is the way to create it. Start your company’s CS journey the right way, and avoid costly mistakes and setbacks, with our essential guide to the what, why and how of a modern... 
by Emily Nesterick | Sep 10, 2021 | Ebook
As a subscription-based business, you face daunting metrics and goals. You are expected to generate successful outcomes in less time, and you probably also feel increased pressure to illustrate the impact you are driving. But without the right tools and processes in... 
by Emily Nesterick | Aug 28, 2021 | Ebook
In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you, it’s easy to lose sight of where you are, and more importantly, where you’re headed. Download this assessment model to... 
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