ChurnZero
 Customer Success Software
Helping Customer Success teams understand their customers better to drive success and reduce churn. See how our top rated Customer Success management platform can help your business.
Customer Success Software Tour
Give your team an edge
The ChurnZero digital-first Customer Success software helps you make the most of your time and focus on the work that really matters to your Customer Success team. Learn how ChurnZero can help you drive user adoption, expand your current accounts, and fight customer churn today.
A better view of the customer lifecycle is possible with a holistic Customer Success management platform.
Pulling together data across the entire customer lifecycle gives your Customer Success team the inputs and confidence needed to greet opportunities and address threats. ChurnZero’s Customer Success software features drive efficiency and impact for your team. You can also share customer data easily across your organization.
Centralize customer data
Give your CS team—and your whole company—access to customer data when and where they need it.
- Command Center
- Segments
- Customer Profiles
- Dashboards and Reports
- Collaboration ChatBots
- Alerts
- Data Access
Automate engagements and workflows
Make a bigger impact on more customers with ChurnZero’s machine learning tools, AI, in-app communications, and industry-leading automation.
- Plays
- Customer Journeys
- In-app Communications
- WalkThroughs
- LaunchPad
- Customer Success AI
Collaborate with customers
Build long-term loyalty as your customers’ coach and champion on their road to success.
- Customer Journeys
- Account Insights
- In-app Communications
- Walkthroughs
- Success Centers
- Surveys
Forecast renewals and predict churn
ChurnZero’s Customer Success software gives you the information you need to identify at-risk customers, see upsell opportunities quicker, and forecast revenue and renewals accurately.
- Health Scores
- Renewal and Forecast Hub
- Success Insights
- Surveys
Analyze customer data
Know the strength of every customer relationship. Share actionable insights with customers and colleagues. Optimize your effectiveness, surface critical trends, and prove your value.
- Health Scores
- Renewal and Forecast Hub
- Dashboards and Reports
- Rest API Live Exports
Save Time
Everything you want to know about your customer in a glance. Boost team productivity and get rid of manual, repetitive activities that take your team’s focus away from what’s most important: your customers.
- Command Center
- Real-Time Alerts
- Plays & Automation
- Collaboration ChatBots
Personalize
Upgrade your customer relationships at scale. Personalized communication helps you connect with your customers and understand their usage, needs and challenges. Our Customer Success management platform helps you personalize every touchpoint.
- Customer Segments
- In-App Communication
- Customer Journeys
- WalkThroughs
Measure
Gain the confidence to own the revenue number. By unlocking more strategic conversations, you can capitalize on opportunities and fend off threats accordingly. Measure what matters and scale more effectively.
- Health Scores
- Surveys
- Dashboards/Reporting
- Live Exports
Customer Success Software platform that grows as your business grows
BUILT FOR FAST-GROWING COMPANIES
As your company grows, you need to be able to manage more customers with greater precision and personalization. The ChurnZero Customer Success management platform gives you the power to rapidly scale without the need to equally expand your Customer Success team.
External Journey Sharing
Cohort Reporting
Live Exports
Multiple Integrations
BUILT FOR ENTERPRISES
As an established organization, your customers expect exceptional service, and you need a Customer Success platform your team can rely on with advanced features focused on deeper reporting and complex use cases for your ever-evolving needs. for your ever-evolving needs.
REST API
Custom Dashboards
ChurnZero for Zendesk Support
Custom Surveys
Better manage the customer experience
Get a holistic view of every customer by connecting data from every customer touchpoint. Share customer data easily across your organization
Truly customize the customer experience
Proactively manage and expand your accounts with a personalized touch — at scale.
Ready to Fight Churn?
Give your team the proactive edge they need with the Customer Success software that helps them focus on what matters most.
Case Studies
See how we’ve helped other companies reduce churn
Features
Meet us at the intersection of efficiency and impact
Integrations
The business applications you use, all in one place
Reach out to schedule a one-on-one demo.
We’re dedicated to helping subscription businesses fight customer churn. Better understand how customers use your product and how to best interact with them at every stage of the customer lifecycle. We’re customer obsessed just like you.
Â
Â