Customer Success Resources
Gain free access to our top Customer Success resources and downloadable content for Customer Success professionals through ChurnZero’s Resource Library.
Featured
How much do SaaS companies spend on CS?
Learn how much companies spend on customer success and see how your budgets stacks up.
Artificial Intelligence
Scaling Customer Success: Digital strategies, ChatGPT, and personalized experiences
ChurnZero product release notes: Q2 2023
Will AI replace customer success managers? Here are sound arguments from both sides.
Digital CS
What to consider when transitioning to a digital customer success strategy
Lost in the maze? Simplify your customer journey map with these five tips
Four steps to build a digital customer success strategy from scratch
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Engagement
The hidden impact of investing in customers
Handling conflict in customer success: nine tips for mastering tough talks.
How to supercharge your company’s customer marketing with ChurnZero
Management
How customer success leaders can help their teams manage stress
The guide to book shifts in customer success
What causes stress in customer success teams, and why?
Onboarding
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Operations
Woven
Sibme
SPINS
Product Adoption
Product usage data: what it is and how to get started with Ethan Riley
How to use ideal customer behaviors to accelerate product adoption
Beyond ICP: Why Customer Success needs to stress ideal customer behaviors to increase user adoption with Jason Whitehead
Retention
Navigating post-sale chaos: Strategic customer success
The new renewal playbook: Winning over cost-focused customers with Adil Dittmer
Beyond ROI: Reverse engineering the buyer journey for renewal success
Research
A look at customer retention benchmarks for SaaS in 2023
2023 SaaS retention benchmarks: How does your company compare?
