Customer Success Resources
Gain free access to our top Customer Success resources and downloadable content for Customer Success professionals through ChurnZero’s Resource Library.
Featured
How much do SaaS companies spend on CS?
Learn how much companies spend on customer success and see how your budgets stacks up.
Artificial Intelligence
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Digital CS
Top Questions to Ask When Evaluating Customer Success Solutions
A CSM’s Introduction to ChurnZero
Customer Success Playbook: How to Create Data-Driven Customer Experiences
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Engagement
Get back to basics: 4 email automation best practices for Customer Success
High touch and low touch customer engagement strategies
5 Tips for How to Deal With an Angry Customer
Management
Overwhelmed to over quota: How to be a more effective CSM
Facing economic challenges in Customer Success? Revisit the foundations of your program
Systems, controls and client outcomes: a recipe for credibility and respect
Onboarding
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Operations
Impact Webinar – Crawl, Walk, Run: How to level up HealthScores
20 quick insights on Customer Success and SaaS metrics with Dave Kellogg
Key SaaS and Customer Success metrics you should care about with Dave Kellogg
Product Adoption
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Retention
Stop renewals and upsells from dragging out through the holidays with four simple steps
How to increase net revenue retention with Customer Success qualified leads (CSQLs) and strategic operations
Why Customer Success is your best investment during an economic downturn with You Mon Tsang and Punk CX
Research
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