Customer Success Resources
Gain free access to our top Customer Success resources and downloadable content for Customer Success professionals through ChurnZero’s Resource Library. Here you can find all the Customer Success resources you are looking for including on-demand webinars, case studies, eBooks, cheat sheets, guides and more.
Customer Success Maturity Model: Know Where You Stand
In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you, it’s easy to lose sight of where you are, and more import...
Read moreGetting Started with Alerts Guide
Alerts provide early indicators that could help you save an account, present opportunities to expand the Account, and in general, allow you to be proactive in contributing to your Customer’s Success. This gu...
Read moreQuantum Workspace
Quantum Workplace offers a full suite of employee engagement and performance solutions that help organizations drive employee, team, and business success. Their Employee Success Software helps leaders connec...
Read more
Category:All
- WebinarIn the world of software as a service (SaaS) you're never far awa...
- Case Study
HackerRank reduces churn for at-risk customers by 50% with ChurnZero + Pendo
- WebinarImpact Webinar - Leveraging Platform WalkThroughs to Boost Adoption and Engagement
- WebinarIf one thing is true so far this year, it is that we continue to ...
- GuideGetting started with ChurnScores
- EbookThe Customer Success leader's guide to cross-functional alignment
- WebinarImpact Webinar - Customer Success Reports Boards Want to See
- WebinarAs part of our #CSMAppreciationWeek celebrations we've partnered ...
- WebinarImpact Webinar - Managing Onboarding for Low Touch Customers
- Case Study
MyShopManager reduces monthly paid subscription logo churn by 28%
- Webinar
As Revenue Operations continues to gain traction, have you ...
- WebinarImpact Webinar - Crawl, Walk, Run: How to level up HealthScores
- WebinarImpact Webinar - Tracking Customer Journeys to Reduce Churn
- WebinarImpact Webinar - Elevate CS Teams with WalkThroughs
- GuideThe ChurnZero Guide to Product WalkThroughs
- Webinar
Crash Course in Customer Success and SaaS Metrics with Dave Kel...
- WebinarImpact Webinar - Drive Customer-Centric Growth Using Data
- WebinarThe Startup's Guide to Customer Success
- WebinarCustomer Journeys: External Sharing to Reduce Churn
- Case Study
SPINS Doubles 1:1 Customer Coverage with Playbooks
- WebinarHigh Touch and Low Touch Customer Engagement Strategies
- WebinarHow to Scale Your Post-Sale Teams During Periods of Fast Growth
- Case Study
FlexyBox Increases Positive Customer Reviews and NPS With Playbooks
- WebinarCoach the Coach: NPS Calls
- Case Study
2x Increase in Customer Lifetime Value for Partnership Marketing Platform
- Case Study
SaaS EdTech Company Sees 70% Increase in User Adoption
- Case Study
Nylas Maintains 1% Churn With 3x Growth in Customer Base
- Ebook2021 Customer Success Leadership Study
- Case Study
Shortened Time to First Value for Woven Customers Two Months Post-Implementation
- Webinar2021 Customer Success Leadership Study Results Revealed
- Hub
Take this assessment tool.
- EbookThe Ultimate Guide to Customer Success in SaaS: The Essential Handbook for Building the Modern Customer Success Program
- WebinarCustomer Success Operations: Why You Need It & How to Set Up for Maximum Revenue Impact
- Cheat SheetCustomer Health Scoring Cheat Sheet
- WebinarWebinar: A Day in the Life of a CSM Using ChurnZero
- EbookTop 10 Signs It’s Time to Invest in Customer Success Technology eBook
- WebinarCustomer Success Maturity Model: Know Where You Stand
- WebinarExternal Customer Journey Sharing
- WebinarCS Everywhere: Leveraging Insights in Salesforce, Slack, Teams, Zendesk, & More
- WebinarThe Right Way to Handle Customer Objections & Negotiations
- WebinarDevLess: Optimizing Automations Without Web Development Expertise
- WebinarSurprising Insights About Customer Health Scores & Its Impact on Recurring Revenue
- WebinarSelling For People Who Don't Love Sales
- WebinarHow to Drive Predictable Revenue Using Customer Health Scores
- WebinarTracking Customer Journeys to Reduce Churn
- WebinarHow to Have More Strategic Customer Conversations
- WebinarChurnZero SlackBot: A Better Way to Unlock Key Customer Insights Anytime, Anywhere
- WebinarLeveraging Customer Success to Increase Expansion Opportunities
- WebinarCustomer Success for Companies Without Usage Data
- WebinarThe Next New Normal: Maturing Your Customer Engagement Approach to Meet Modern Needs
- WebinarBuilding a Forever Transaction with Every Customer - Driving Deeper Engagement, Loyalty and Lifetime Value
- WebinarHow Your Organization Can Achieve a Customer First Transformation
- WebinarHow Do You Rank? Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity.
- WebinarLeveraging In App Announcements as Part of Your Customer Success Strategy
- WebinarWebinar: How to Use Sales and Marketing Data to Created Connected Customer Experiences
- WebinarCustomer Success: Gain Strength Now
- WebinarUnpacking the Power of the Executive Business Review
- WebinarDigital Communication Strategies to Drive User Adoption
- WebinarHow to Streamline Onboarding to Reduce Churn
- WebinarNew Manager's Guide for a Customer Success Strategy Implementation
- WebinarHow to Get 20/20 Foresight for Your 2020 Customer Success Planning
- WebinarRethinking Customer Onboarding to Accelerate Success
- WebinarHow to Build Effective Customer Success Plans
- WebinarUnderstanding the Real Impact of Retention and Customer Success Best Practices
- WebinarCustomer Success & Finance: Get Aligned! Getting a customer to retention and its financial impact.
- WebinarMaximizing Return on Customer Success Through Journey Mapping
- WebinarNPS - Using Net Promoter Score to Drive Improvement
- WebinarHow to Learn What Your Customers Aren't Telling You
- EbookCustomer Success Maturity Model: Know Where You Stand
- EbookInaugural Customer Success Leadership Study
- EbookThe Modern Customer Success Playbook for Creating Data-Driven Customer Experiences
- EbookHow to Crush SaaS Customer Onboarding: A Roundup of Expert Advice
- EbookChurnopedia – A Glossary of SaaS Definitions and Metrics Customer Success Needs to Know
- EbookHow to Sell Customer Success Software to the C-Suite
- EbookChurn Monster Playbook: Your Definitive Guide to Fighting Customer Churn
- EbookThe Future CCO: Advice For Those On The Path To The Chief Customer Officer Ebook
- EbookAdvice from Customer Success Experts:
- Cheat SheetNet Promoter Score Cheat Sheet
- Cheat SheetCustomer Effort Score (CES) Cheat Sheet
- Cheat SheetCustomer Satisfaction Score (CSAT) Cheat Sheet
- GuideGetting Started with Journeys Guide
- GuideCustomer Success Software Request for Proposal (RFP)Template
- GuideGetting Started with Alerts Guide
- GuideSmart Segmentation Guide
- WebinarHow to Conduct Customer Exit Interviews & Use What You Learn to Fight Churn
- WebinarReady to Scale: The Tech Stack That Drives Your Digital Customer Success Program
- WebinarCustomer Success Leadership Study Results Revealed
- JobSurviving Stress in Customer Success
- WebinarB2B SaaS Benchmarks
- Hub
4 Tips from Customer Success Professionals
- Hub
3 Calculators to show the potential ROI of a CS Platform
- Hub
See the differences between CRMs & Dedicated CS Platforms
- Hub
Resources to help jumpstart onboarding success
- Hub
4 Ways to Drive Effective Account Expansion
- WebinarShould New Sales be Held Accountable for Churn?
- EbookNew to Customer Success Automation? 15 Ideas to Get Started
- Case Study
Mobile App Optimizes Customer Onboarding and Health Monitoring With Journeys and NPS
- Case Study
Centralized Dashboards Drive Team Efficiencies and Customer Health
- Case Study
Inflow Communications Reduces Onboarding Time by 50% While Increasing Customer Engagement by 4x
- Case Study
Health Scores Enable Proactive Client Engagement & High-Touch Service
- Case Study
CS Platform Helps Rapidly Growing Firm Gain Executive Visibility
- Case Study
Dashboards and Automation Enhance Customer Visibility & Team Efficiency
- Case Study
IntelAgree Increases Customer Motivation & Output During Implementation
- Case Study
RFP360 Boosts Trial-to-Paid User Conversions and CS Team Productivity
- Case Study
70% Growth in Monthly Usage With Adoption Outreach and Journey Tracking
- WebinarMay 26 | Online
Join us on May 26 at 1:00 EST to watch the win...
- Case Study
Year-One Impact – Higher Customer Retention
- Case Study
The Impact of Churnzero, and a Clear, Simple Focus on Retention
- Case Study
Increased Adoption Of Key Features And Strengthened Customer Engagement And ROI
- Case Study
Customer segmentation leads to productive and profitable engagements
- Case Study
Visibility is Vital: Real-time Usage Insights Facilitate Meaningful Engagements