WE ❤️ CSMs!

CSMs are the heart of your SaaS business. Motivated, dedicated, and always ready to help, CSMs are revenue drivers, trusted advisors, product experts, problem-solvers, bridge-builders, and occasionally unlicensed therapists. In fact, we think CSM also stands for Cares So Much.

It’s time to give them back some love with #CSMAppreciationWeek.

How to celebrate with us

CSM NOMINATIONS: Submit your favorite CSM in any of the six CSM award categories. Nominations open on May 2 and close on May 13!

THE CSM JOURNEY: Join Peter Armaly, VP of Customer Success at ESG, as he shares his advice on how to climb the CS career ladder.

WATCH PARTY: Join us on May 26 at 1:00 EST to watch the winners of the CSM awards announced live!

You’ve won our hearts. Now win our prizes.

Appreciation has its rewards. The first 150 nominees (and nominators) will receive a stacked swag box, the top three finalists in each category will receive AirPods or Galaxy Buds, and the six award winners will each receive $1,500 in cold, hard cash! Nominate a deserving CSM by May 13!


CSM award categories


Nominations open on Monday, May 2 and close on Friday, May 13. Finalists will be announced on Monday, May 23 and daily voting will then be open until May 26 at 12:00 pm EST.  CSM award winners will be announced during the live watch party on May 26 at 1:00 EST.

The Growth Driver

Recognizes a CSM who delivers long-term growth and net revenue retention (NRR) through expansion and cross-selling. 

Sponsored by ESG

Tech Trailblazer

Recognizes a CSM with a masterful, forward-thinking approach to technology, data, and process.

Sponsored by Skilljar

Churn Warrior

Recognizes a CSM who helps grow NRR using a proactive approach to solving problems and fighting churn.

Sponsored by Blind Zebra

CS Advocate

Recognizes a CSM who champions the Customer Success team’s role in a way that other teams can’t ignore. 

Sponsored by SuccessCOACHING

Engagement Expert

Recognizes a CSM who goes above and beyond to create excellent customer experiences.

Sponsored by Vanilla Forums and Gain Grow Retain


Future CS Leader

Recognizes a future CSM leader! New to Customer Success, but already making a major impact, this person is one to watch.

Sponsored by The Success League

Voting Closes May 26th at 11AM EST!









Customer Success is a team effort—and so is CSM Appreciation Week!  We’re proud to partner with these trusted brands and Customer Success experts. Why not check them out and see how they can help your business?

New to Customer Success? Check out our job openings.