Chatbot integrations
Give your entire company access to customer success data through Slack and Microsoft Teams.
“I love that ChurnZero connects to our other platforms and across different teams to make our communication seamless and our data thorough.” — Kristy K.
Customer data accessible where you work
ChurnZero’s chatbots let customer success teams use these chat tools to log ChurnZero tasks, meeting notes, and activities, or get or give quick access to:
- Custom dashboards
- Account status
- Account team information
- Contract details
- Health scores (ChurnScores)
- NPS® results
- Product usage data
- Segmentation data
When to use ChurnZero chatbot integrations
- Look up an account’s health score (ChurnScore) and next renewal date before an upcoming meeting.
- Reference unique account setup and risk notes when investigating support tickets.
- Pull a list of happy customers to quickly find reference candidates for sales.
Why customer success teams love ChurnZero’s chatbot integrations
” ChurnZero is a must-have customer success platform.”
— Colleen C.
CS leaders
stay informed and collaborate on important customer events.
CSMs
can log ChurnZero tasks in Slack.
Support teams
can check customer histories without logging in to ChurnZero.
Entire organization
can see quick updates with real-time customer insight.
Learn about all the features of ChurnZero customer success software
Core customer success features
Segment customers create automated plays and journeys, get detailed reporting, and a better understanding of the health of your customer base.
Digital engagement tools
Everything you need to create personalized, automated communications with your customers, right within your product.
ChurnZero power tools
ChurnZero offers a suite of tools to increase your efficiency and elevate your customer success, including:
- Customer Success AI™
- Launchpad, our best-practices template library
- Predictive CS analytics
- Detailed renewal forecasting
- Advanced reporting tools
- Learning management system integration
