by Silverback Web Team | Sep 14, 2021 | Cheat Sheet
To learn more about customer health scoring, check out our new cheat sheet. In this Customer Health Scoring Cheat Sheet you will find a complete description of health scoring and key terms to enrich your Customer Success vocabulary. You will also learn the distinction...
by Silverback Web Team | Aug 28, 2021 | Cheat Sheet
To learn more about Net Promoter Score (NPS), check out our cheat sheet. In this NPS Cheat Sheet you will find a complete description of NPS and key terms to enrich your Customer Success vocabulary. You will also learn how to administer and calculate NPS, recommended...
by Silverback Web Team | Aug 28, 2021 | Cheat Sheet
To learn more about Customer Effort Scores (CES), check out our new cheat sheet. In this CES Cheat Sheet, you will find out what this metric is, what it signals, how to measure it, when to use it, as well as benchmark information.
by Silverback Web Team | Aug 28, 2021 | Cheat Sheet
To learn more about Customer Satisfaction Scores (CSAT), check out our new cheat sheet. In this CSAT Cheat Sheet, you will find out what this metric is, what it signals, how to measure it, when to use it, as well as benchmark information.
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