Sep 1, 2020

Read Time 4 min

Top 5 Must-Attend Virtual Conferences for Customer Success Professionals


For many of us, 2020 will be known as the year business conferences moved from convention halls to online. The reality is that virtual events will be the norm going forward, at least in the short term. For those of us who love the in-person conference experience, this adjustment is tough.

There is, however, a silver lining. Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. With interactive online formats and many events offering recordings on-demand, it’s never been easier to squeeze in professional development opportunities during these virtual conferences

Don’t let QBRs and Zoom meetings get in the way of your career development. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

1) Out of the Box: ABX Strategies for Marketing, Sales, and CX

Sendoso event

Hosted by Sendoso
Thursday, September 17, 2020, 12:00 PM EDT
Register Here

In just the last few months, those of us in the world of CS have seen a fundamental shift in how we build and maintain customer relationships. Out of The Box, hosted by Sendoso, the leading sending platform, tackles this topic head-on with a full day of virtual content.

The event will dive into ways to think out of the box and evolve your account-based approach to customer relationships. It’s an opportunity to join a community of experts and ABX trailblazers as they share best practices and their innovative solutions to forge meaningful relationships.

ChurnZero’s very own Bri Adams, Customer Success Team Lead, will be presenting at the event. She’ll share how CS teams can leverage usage data for gifting in her session “Strategic Gifting for Success: A CSM’s Guide to Gifting”.


2) The Customer Conference

Hosted by Customer Success Network and Conference Geeks
September 15 – 17, 2020
Register Here

The Customer Conference is hosted by Customer Success Network and Conference Geeks and will take place over three days this September. This virtual event seeks to bring together everyone from Customer Success practitioners and leaders to SaaS-savvy folks. With an international draw featuring attendees from all over the world, the event seeks to answer the question of “what’s next for Customer Success?”

To learn more and see their full speaker lineup, visit

3) The Customer Room

Hosted by MetaCX
September 21 – 25, 2020
Register Here

The Customer Room is a digital gathering for revenue and customer teams hosted by MetaCX. This five-day virtual event features notable speakers including industry analysts, thought leaders, and veterans of start-ups. During the course of The Customer Room event these experts will tackle topics ranging from the digital transformation to Customer Success and retention.

This event is free to attend and features several surprises like interludes from Nashville-based professional musicians.


4) BIG RYG Customer Success Conference

Hosted by ChurnZero
Thursday, October 8, 2020 12 PM EDT
Register Here

BIG RYG is ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. This free half-day virtual event focuses on what it takes to deliver exceptional ongoing customer value at all levels of your organization. With the mantra ‘Speak Simply, Be Real, and Challenge the Audience’, BIG RYG will address the most current, relevant and emerging Customer Success topics.

BIG RYG offers two tracks of learning, focused on the most current, relevant and emerging Customer Success topics. Speakers represented will include leaders from Grubhub, MailChimp, Gainsight, and more.

See the full speaker lineup and agenda by visiting


5) TSIA Interact

Hosted by Technology Services Industry Association
October 20-22, 2020
Register Here

TSIA Interact is hosted by Technology Services Industry Association (TSIA) and is an online conference where executives and future leaders from across the technology and services industries will attend to get actionable insight on the latest industry trends. This year’s all-digital event will focus on the content and will be built around role-specific digital knowledge hubs.

TSIA Interact will deliver insight on relevant technology services, sales, channel optimization, and product content to help you and your team navigate these industry changes. The event is ideal for leaders responsible for Customer Success strategy, funding, and monetizing the CS function, as well as for those managing a team of Customer Success Managers (CSMs).

To learn more about the event and to register, visit



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