Meet Bree: CSM at ChurnZero

ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci, Customer Success Manager at ChurnZero. 

As a member of the Customer Success team, Bree helps cultivate exceptional experiences and sustained value for our customers by acting as a trusted advisor and advocate from point of sale through renewal. 

Let’s take a look at what Bree had to share.

Q: Why did you join ChurnZero?

A: I have been in love with Customer Success since I first took a CSM job four years ago. It’s an amazing career for a solutions-oriented people-person like me. When I saw an opening at ChurnZero, I knew I had to take it. A Customer Success position helping other Customer Success professionals with their Customer Success processes?! It’s a role that allows me to pursue my passion through my role and through the subject matter I’m discussing. It’s perfect!

Q: What’s your favorite Churn Monster?

A: Manic – because it is so incredibly common! We can all be “feverishly busy” at times, and when that happens it can be difficult to find the time to make progress with a software. The key to the Manic Churn Monster is to prove that your software will lighten the workload in the long-run. It’s always such a great feeling when you can help someone get time back in their day by using your tool. 

Q: What’s one thing that surprised you about working at ChurnZero?

A: The amount of collaboration and support the team offers! I have never worked at a company that is so willing to lend a helping hand. Every CSM is willing to jump on a call with me to talk through a tricky Segment configuration or brainstorm workflows. When customers work with ChurnZero, they don’t just have access to the brain of their CSM but instead they have access to the brains of the entire ChurnZero team. 

Q: What energizes you about your work?

A: Seeing the “Aha!” moment when a customer goes from seeing potential to realizing true value! It’s the best feeling when a customer comes back to me and says they’ve bumped up their retention rates or saves hours in a week based on workflows we built together. Customer Success is all about helping other achieve their goals and I’m trilled to know I have a real impact. 

Q: As a kid, what did you want to be when you grew up? 

A: A kindergarten teacher! When I was a kid, I thought it would be so cool to help other learn about the world (and play with all the cool toys). As a CSM I partially fulfilled this dream. After all I’m helping other learn how to make the most of ChurnZero…it’s just a very different age group. 

Q: What’s your go-to karaoke song?

A: Anything Taylor Swift! Give me anything from her original country-pop albums or her recent indie albums and I’ll do it. Some of my personal favorites to belt out at a karaoke bar are “Love Story” and “I Knew You Were Trouble”. They’re all crowd pleasers. 

Would you be interested in working with Bree and others on the ChurnZero team? If so, check out our current openings here and apply for your new role today!

Customer Success Around the Web

• Digital Customer Success: the what, the who, and the how– Learn how (and why) you should mix tech-touch with high-touch Customer Success models. 
• How to Launch a Voice of the Customer Survey That Can Change Your Customer Success Team and Your Company– Discover how you can quickly process and help influence change in your org and create an improved customer experience. 
• Why Your Team’s Soft Skills Probably Aren’t As Good as Your Think They Are–  Find out how to start remedying a soft skill gap on your Customer Success team. 

Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero