Going for Success

Starting a new business is no easy matter (even if this is not your first one) . But it is easier if you have a mission that you feel strongly about. ChurnZero is our (Mark Heys and You Mon Tsang) new company. And it is born out of real pain that we experienced: how do we equip our customer success team to be as productive as possible?

Customer success is the art and science of keeping customers happy so that they stay customers in this new age of the subscription economy. We’ve interviewed a lot of companies thus far and all agree that customer success is SOOO important but has yet to be a repeatable process. And it has yet to have good technology supporting it.

So here we are: with a need in the marketplace and desire in our heart to create a platform for customer success software. Wish us luck!

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Systems, controls and client outcomes: a recipe for credibility and respect

This is a guest article by Peter Armaly, vice president of Customer Success at ESG, which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt—those forces within...

Five tips on AI prompt writing (with real world Customer Success examples)

Are you interested in using AI to make your Customer Success job easier? If so, this article is for you! We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Top tips include how to consider the...

Customer Success tech stack: research and outlook

Any business function that wants to scale its capabilities needs two things: process and technology. Indeed, these are the top two priorities for Customer Success teams, according to a recent survey of Customer Success leaders. Good leaders can often implement best...

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Going for Success

Systems, controls and client outcomes: a recipe for credibility and respect

Five tips on AI prompt writing (with real world Customer Success examples)

Customer Success tech stack: research and outlook

Get a Live Demo

See how ChurnZero can help you Fight Churn

Featured Resources

Top 10 Signs It’s Time to Invest in Customer Success Technology eBook

Customer Success Guide: How to Get C-Suite Buy-in for a Customer Success platform.

Going for Success

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Systems, controls and client outcomes: a recipe for credibility and respect

Five tips on AI prompt writing (with real world Customer Success examples)

Customer Success tech stack: research and outlook

Top 10 Signs It’s Time to Invest in Customer Success Technology eBook

Customer Success Guide: How to Get C-Suite Buy-in for a Customer Success platform.