by Cori Pearce | Jan 27, 2022 | Technology
Reducing churn is at the forefront of all marketers’ minds. 82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team, leading many Marketing and Customer Success team members to seek out new...
by Emily Nesterick | Dec 15, 2021 | Team Strategy, Technology
When the responsibilities of Customer Success are confined to a single department, your Customer Success efforts become like a drop in the ocean. No matter how hard you work, how much water you pour in, the ocean is too big for you to make a transformative impact on...
by Sydney Failor | Nov 5, 2021 | Technology
You purchased your Customer Success software with expectations of how it would perform and how your team would use it. But as we all know, our expectations don’t always match reality. And work doesn’t always go according to plan. New problems surface....
by Chase Tinkham | Nov 3, 2021 | Technology
When you’re just getting started, or you’re still building your Customer Success team, sometimes you can use all the help you can get. It can be difficult in these situations for Customer Success Managers (CSMs) to find the time or the resources to dig for...
![[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program](https://149838522.v2.pressablecdn.com/wp-content/uploads/2021/08/ready-to-scale-1080x675.png)
by Cori Pearce | Aug 13, 2021 | Q&A, Technology
Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? InSided VP of Customer Success Anika Zubair joined us to talk about the product categories and...
by Rachel Gurman | Jul 30, 2021 | Technology
It’s no secret that Customer Success teams can occasionally get overlooked, or that organizations struggle with consistent cross-team collaboration. I know this firsthand, because as a Customer Success Manager at ChurnZero, I see it happen all the time with...
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