by Emily Nesterick | Jun 24, 2022 | Q&A
2022 continues to be a grave reminder that change is constant. With the “great resignation,” fluctuations of the public and private markets, and the omnipresent pandemic, we find ourselves continuously, and quickly, adapting to the shifting landscape. What...
by Emily Nesterick | May 20, 2022 | Q&A
Are you a CSM thinking about your next career move, or wondering what promotion looks like and how to land it? With the right forward-thinking and career mapping, you can quickly identify the skills and steps to advance from individual contributor to manager. In our...
by Emily Nesterick | Apr 29, 2022 | Q&A
Revenue Operations (RevOps) has gained massive traction in the last few years, with many hailing it as a new revolution. This may leave you as a Customer Success professional wondering what part and purpose you serve in this revenue movement. With RevOps becoming the...
by Emily Nesterick | Mar 31, 2022 | Q&A
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting? The audience had a ton of great questions that we couldn’t let go unanswered. Following the webinar, we invited Dave to...
by Bri Adams | Mar 25, 2022 | Customer Success Strategy, Q&A
Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. But alas, time — and customer accounts...
by Emily Nesterick | Mar 18, 2022 | Q&A
With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the...
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