Q&A recap | 2022 SaaS retention benchmarks

Q&A recap | 2022 SaaS retention benchmarks

2022 continues to be a grave reminder that change is constant. With the “great resignation,” fluctuations of the public and private markets, and the omnipresent pandemic, we find ourselves continuously, and quickly, adapting to the shifting landscape. What...
Q&A Part 2: the startup’s guide to Customer Success

Q&A Part 2: the startup’s guide to Customer Success

As a follow-up to our well-attended webinar on “The startup’s guide to Customer Success” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. Since we didn’t have the...