by Emily Nesterick | Jun 24, 2022 | Q&A
2022 continues to be a grave reminder that change is constant. With the “great resignation,” fluctuations of the public and private markets, and the omnipresent pandemic, we find ourselves continuously, and quickly, adapting to the shifting landscape. What...
by Emily Nesterick | May 20, 2022 | Q&A
Are you a CSM thinking about your next career move, or wondering what promotion looks like and how to land it? With the right forward-thinking and career mapping, you can quickly identify the skills and steps to advance from individual contributor to manager. In our...
by Emily Nesterick | Apr 29, 2022 | Q&A
Revenue Operations (RevOps) has gained massive traction in the last few years, with many hailing it as a new revolution. This may leave you as a Customer Success professional wondering what part and purpose you serve in this revenue movement. With RevOps becoming the...
by Bri Adams | Mar 25, 2022 | Customer Success Strategy, Q&A
Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. But alas, time — and customer accounts...
by Cori Pearce | Mar 17, 2022 | Q&A
As a follow-up to our well-attended webinar on “The startup’s guide to Customer Success” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. Since we didn’t have the...
by Emily Nesterick | Feb 25, 2022 | Q&A
Startups in today’s environment have the challenge of meeting rising customer expectations while trying to determine product-market fit and a path for growth and probability. By investing in Customer Success from the start, startups can build loyal and engaged...
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