The Customer Success blog with ideas and inspiration on retaining your customers.
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Category: NPS
- NPSHow to Use the Voice of the Customer in Your Renewal Conversations
- NPS5 Alerts Customer Success Teams Need, Who Handles Upsells?, and NPS: More Than Just a Number
- NPSOptimizing for the 3 stages of churn, ways to build a customer's perspective journey map, unexpected reasons why CS helps you scale
- NPSThe anatomy of passives and detractors in NPS, why you need to call your churning customers, the only 2 reasons customers churn
- NPSDetermining the right number of accounts per CSM, NPS challenges for CS teams, key steps for an effective QBR process