by Emily Nesterick | Jan 3, 2023 | Metrics
This is a guest article by Ali Cudby, founder and CEO, Alignmint Growth Strategies, which helps companies develop customer relationships that drive long-term loyalty. Customer Success is not a cost center. So why do companies see it that way more often than not?...
by You Mon Tsang | Jul 8, 2022 | Metrics
This article was originally published on Forbes.com. “Oh, by the way, what’s your customer retention?” asked the managing partner of a venture firm while we were in the final stages of their due diligence. It was the turn of the millennium, and I was...
by Emily Nesterick | Mar 31, 2022 | Metrics
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting? The audience had a ton of great questions that we couldn’t let go unanswered. Following the webinar, we invited Dave to...
by Emily Nesterick | Mar 18, 2022 | Metrics
With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. In our webinar, “Crash course in Customer Success and SaaS metrics,” leading SaaS expert,...
by Emily Nesterick | Feb 4, 2022 | Metrics
Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity? Engaging your investors starts by understanding...
by Emily Nesterick | Jan 7, 2022 | Metrics
Customer Success represents a large source of revenue-generation for SaaS businesses. Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. In this article,...
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