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How to show that sales is not the only path to revenue growth

How to show that sales is not the only path to revenue growth

by Emily Nesterick | Jan 3, 2023 | Metrics

This is a guest article by Ali Cudby, founder and CEO, Alignmint Growth Strategies, which helps companies develop customer relationships that drive long-term loyalty. Customer Success is not a cost center. So why do companies see it that way more often than not?...
Why NRR (net revenue retention) is the one metric to rule them all for SaaS

Why NRR (net revenue retention) is the one metric to rule them all for SaaS

by You Mon Tsang | Jul 8, 2022 | Metrics

This article was originally published on Forbes.com. “Oh, by the way, what’s your customer retention?” asked the managing partner of a venture firm while we were in the final stages of their due diligence. It was the turn of the millennium, and I was...
20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

by Emily Nesterick | Mar 31, 2022 | Metrics

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting? The audience had a ton of great questions that we couldn’t let go unanswered. Following the webinar, we invited Dave to...
20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

Key SaaS and Customer Success metrics you should care about with Dave Kellogg

by Emily Nesterick | Mar 18, 2022 | Metrics

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. In our webinar, “Crash course in Customer Success and SaaS metrics,” leading SaaS expert,...
How Customer Success can use metrics to better engage investors and boards

How Customer Success can use metrics to better engage investors and boards

by Emily Nesterick | Feb 4, 2022 | Metrics

Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity? Engaging your investors starts by understanding...
How to Transform Customer Success Into a Profit Center with Metrics and Forecasting

How to Transform Customer Success Into a Profit Center with Metrics and Forecasting

by Emily Nesterick | Jan 7, 2022 | Metrics

Customer Success represents a large source of revenue-generation for SaaS businesses. Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. In this article,...
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Recent Posts

  • Be a Customer Success goal-getter: Tips for setting goals and crushing them with Rod Cherkas
  • 5 Customer Success Newsletters to Subscribe To
  • Five things Customer Success professionals want in their next position
  • 12 Customer Success predictions and trends for 2023
  • Supercharge your success with ChurnZero’s new Customer Success AI™

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