by Emily Nesterick | Jun 14, 2022 | Health Scoring
This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra, a sales and client success training company for B2B pros. It’s a Tuesday morning. You’ve grabbed your coffee and opened your inbox. The first subject line you see is...
by Emily Nesterick | Jan 11, 2022 | Health Scoring
Customer health scores, also known as a ChurnScore, give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. By customizing and weighing factors that are relevant...
by Emily Nesterick | Feb 23, 2021 | Health Scoring, Q&A
Think customer health scores are only good for calculating renewal likelihood? Guess again. When based on the right mix of behavioral- and event-based criteria, these leading indicators predict so much more. How are today’s Customer Success teams using these...
by Cori Pearce | Oct 13, 2017 | Health Scoring
Lead scoring is a widely adopted methodology amongst sales and marketing organizations for ranking leads to determine their sales-readiness. You score leads based on the interest they show in your offerings, their current place in the buying cycle and their fit in...
by Chase Tinkham | Oct 6, 2017 | Health Scoring
There’s nothing more frustrating than not knowing how likely a customer is to renew, why they may have left you, and to not be able to be proactive in addressing their goals, or where they might be falling behind. That’s where customer health scoring...
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