The Customer Success blog with ideas and inspiration on retaining your customers.
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Category: Engagement
- EngagementThe importance of defining your users' onboarding story, tips to up your QBR game, how to hire a proactive CSM
- EngagementHow wrong customers can cripple your growth, reasons sales should care about CS, how to make your customers fall in love with you
- EngagementStrategies to convince customers to upgrade, building effective customer surveys, how Sales can impede CS
- EngagementBuilding a QBR process for your CS team, boosting your day-to-day productivity as a CSM, key CS metrics you should be measuring
- EngagementQBR mistakes to avoid, how annual plans can reduce churn, linking customer education to product use and adoption
- EngagementThe art of strategic conversations in CS, learning opportunities from churn, ways to make CS a key business metric
- EngagementKey questions for your next CS hire, tips for handling unreasonable customers, keeping a customer when your champion leaves
- EngagementPutting the marketing in customer success, the power of cohort analysis, engaging executives early to drive success
- EngagementWhy CSM needs to be a single digit hire, luxury & customer success, excuses to talk to your customers
- EngagementThe magic of cross-functional communication, sales mistakes that lead to churn, achieving CS transformation