by Cori Pearce | May 18, 2021 | Customer Journeys
This is a guest blog post by Dhruv Mehta from Acquire. Before everything else, let’s begin with understanding what customer journey mapping is all about. What is customer journey mapping? Do you know what made Google Maps so popular? It makes it extremely... 
by Cori Pearce | Jun 2, 2020 | Customer Journeys
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features Bri Adams, Customer Success Team Lead at ChurnZero. As Customer Success Team Lead, Bri... 
by Emily Nesterick | Apr 24, 2020 | Customer Journeys, Q&A
A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. By understanding your customer’s journey, you can better deliver on their expectations. For those of us who have never... 
by Cori Pearce | Jun 22, 2018 | Customer Journeys
A bottleneck is when there is a point in your processes that slows or even stops a given workflow. This usually occurs when workloads arrive too quickly for a team to be able to handle. The inefficiencies brought about by the bottleneck often create costly delays for... 
by Cori Pearce | Jun 8, 2018 | Customer Journeys
This week we hosted a well-attended webinar on – Maximizing Customer Success Through Journey Mapping. The topics discussed included: How are you defining Customer Success in your organization in context of the customer journey? Why it’s so critical to... 
by Cori Pearce | Mar 2, 2018 | Customer Journeys, Expansion
For any SaaS company, customer expansion means understanding your customer’s business and using that knowledge to make your product a critical element of their continued growth. Earlier this week we hosted a well-attended webinar with Customer Success Strategist... 
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