by Emily Nesterick | Jan 9, 2022 | Customer Feedback, NPS
If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the subject. So, as your research primer and to help you get up to speed, we created an abbreviated guide that... 
by Cori Pearce | Apr 7, 2021 | Customer Feedback
If you’ve ever been a part of the decision-making process for purchasing software for your team, then you know, it is imperative that you do your due diligence before signing on the dotted line. In order to feel confident about your buying decision you might do... 
by Emily Nesterick | Nov 20, 2020 | Customer Feedback, Q&A
Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities. During our webinar with G2, we shared how... 
by Cori Pearce | Apr 14, 2020 | Customer Feedback
This is a guest blog post by Alexa Drake from G2. No matter if you’re an associate or a CEO, you know how important the relationship you have with your customer is. All business models rely on one thing: the people who like your product or service, buy it,... 
by Cori Pearce | Mar 29, 2019 | Customer Feedback
This is a guest blog post by Gaetano DiNardi from Nextiva. How Best to Create a B2B Survey You may think when looking for clear feedback from clients in the B2B sphere, it can be simple enough to directly ask for an assessment of the products or services you are... 
by Cori Pearce | Dec 1, 2017 | Customer Feedback
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. Over the past two weeks I’ve written about building up your company’s voice of the customer program. We began with a look at “moments of truth” –... 
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