by Emily Nesterick | Sep 23, 2022 | Customer Education
This is a guest article by Andrew Brown, content marketing manager, Northpass. Searches for customer retention peaked in early 2022. Searches for customer churn neared their all-time high around the same period. Why? The... 
by Emily Nesterick | Sep 8, 2022 | Customer Education
This is a guest post by Sara Barnes, vice president of Customer Success at Skilljar. Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. But as a company scales and brings in new accounts, CSMs can start to feel like Lucy... 
by Emily Nesterick | Apr 5, 2022 | Customer Education
This is a guest post by Paula Naba, director of Customer Success at Northpass. Did you know that 32% of customers stop doing business with a brand they love after only one bad experience? How about this: customer-centric companies are 60% more profitable than... 
by Cori Pearce | Feb 15, 2022 | Customer Education
Customer education is an essential aspect of developing loyal customers. It’s a core approach to customer lifecycle stages, from engaging and educating prospects to creating user-focused education after a purchase. A CE program helps your users get the most... 
by Peter Adams | Nov 18, 2021 | Customer Education
Customer education is why I live in a jungle. I’ve never been a green thumb, and I wanted to change that. I started researching easy ways to keep my plants alive with as little maintenance as possible. I ended up learning (from the Tikitytok) about a plant... 
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