by Cori Pearce | Oct 7, 2020 | COVID-19 Resource, Team Strategy
This is a guest blog post by Kristen Hayer, CEO & Founder of The Success League. 2020 has been, to be polite, an interesting year. Sadly, between the COVID-19 pandemic, global economic instability, and political challenges, accurately planning for 2021 is...
by Cori Pearce | Aug 11, 2020 | COVID-19 Resource
This is a guest blog post by Anita Toth, Chief Churn Crusher. This is shocking. Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer...
by Emily Nesterick | May 15, 2020 | COVID-19 Resource
As an emerging discipline, Customer Success has not experienced a global health or financial crisis during its relatively brief lifetime. Facing massive economic instability for the first time, Customer Success teams had to devise crisis preparedness and communication...
by Emily Nesterick | May 8, 2020 | COVID-19 Resource, Q&A
Customer Success is a relatively new discipline and has not faced a major economic event such as COVID-19. We all know Customer Success professionals who have been laid off or furloughed. Based on company finances, CEOs and CFOs are determining which roles are...
by Emily Nesterick | May 5, 2020 | COVID-19 Resource
As businesses are thrust into uncharted territory, figuring out how to navigate customer retention strategies to minimize churn will determine their survival. Fortunately, Customer Success teams are uniquely positioned to step up and provide business...
by Cori Pearce | Apr 21, 2020 | COVID-19 Resource
This is a guest blog post by Anita Toth,Chief Churn Crusher. Customer Success teams are under enormous pressure right now trying to cope with all the fast changes brought on by the pandemic. Not only at work but in their personal lives. And they are also trying their...
Recent Comments