by Rachel Gurman | Apr 22, 2022 | Automation
You can’t build or scale a high-performing team if process gets in the way of productivity. Is your Customer Success (CS) team stuck in a copy-paste-repeat cycle? While the human aspect of CS will never fully disappear, automation can free your team of...
by Emily Nesterick | Mar 11, 2022 | Automation
Writing, sending, and monitoring email is a non-stop grind for CSMs. You’re constantly either tackling incoming customer queries or firing off your own follow-ups. But thanks to email automation, you don’t have to stay chained to your inbox. Whether...
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