Mar 28, 2022

Read Time 3 min

An invite from You Mon Tsang to BIG RYG 2022


Big news. BIG RYG 2022 is back in D.C. October 12-13. 

One of the coolest things I get to do every year as the CEO of ChurnZero is invite you and other incredible Customer Success leaders to attend, share their knowledge, and set the tone for the future of the industry at the best annual Customer Success conference out there: BIG RYG* 2022. 

Why is it the best? 

The attendees. Passionate, generous Customer Success leaders like you who want to help solve Customer Success challenges – not just talk about them – by offering ideas that can be implemented today. 

The format. This conference is all about ensuring you have the best possible experience. There is no selling, no fluff, no death-by-PowerPoint. You’ll take part in detailed workshops for in-depth conversations, keynotes, and traditional breakouts to keep the conversations flowing. And there is plenty of time to network and have fun along the way.    

The speakers. Over the years, we have featured incredible speakers including Jason Lemkin from SaaStr, Sandi Lin of SkillJar, Rahul Jain of Pendo, as well as executives from ESG, Zoominfo, GrubHub, iContact, Mailchimp, Grotech, Baird, TrustRadius, Playvox, Kenect, Intellum, 6sense, and so many more. This year’s caliber of talent will be no exception but there is one change: we want to feature you! Tell the industry about the amazing things you and your team are doing that are making a big impact on your customers and your business. 

The approach. Our mantra for this conference (and our company) is: Speak simply, be real, and challenge the audience. That said, we focus on delivering content that opens up new perspectives on what’s possible with Customer Success, provides tactical answers to your most pressing challenges, and explores what it takes to run a modern Customer Success organization today. 

The location. Washington D.C. is the Silicon Valley of the East. 😊  Seriously, our nation’s capital is beautiful in fall and this year’s conference will be held at an incredible space which overlooks the entire city. While you’re here, visit the monuments and world-class Smithsonian museums, all free of charge.  

 Convene at 1201 Wilson Boulevard

Here are the details:

BIG RYG 2022

  • October 12-13, 2022
  • Washington, D.C.  
  • Convene at 1201 Wilson Boulevard, which is perched atop D.C. metro’s tallest building!


  • 300+ in-person attendees including you and other Customer Success leaders (directors and above).   

Doing something great that you want to share with the industry?

Want to sponsor this event?

  • Who doesn’t? Sponsorship opportunities will be available starting April 1, 2022. 

We will update you with more details as soon as we get them. Look forward to seeing you there. 

– You Mon 

*RYG = red, yellow, green: the common indicators of customer health.

Successful customers are the heart of our business. Let’s keep them in the green. 


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