Sep 8, 2021

Read Time 3 min

3 In-Person Conferences to Attend Before 2021 Ends


A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences.

Today, the industry is starting to meet face-to-face again as vaccines are being distributed across the country. In response, some organizations have slatted in-person events for the tail end of 2021.  

For those of us who are excited to interact with their colleagues again and learn from industry and Customer Success experts in a conference setting, we have compiled this list of the top three in-person events that are happening for you to consider making plans to attend before the end of this year.

Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021

SaaStr Annual 2021 – September 27-29, 2021
San Mateo, CA

Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster.

The 7th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off. Their goal is to help everyone scale faster and with less stress and more success.

In 2021, over 5,000 attendees will come together over three action-packed days of high-quality networking, learning from those who’ve done it, and of course happy hours and plenty of fun.

If you plan on attending be sure to stop by the ChurnZero booth for some exclusive swag, experience, and more. We are proud to be a Super Gold sponsor of the event and you can find us in booth #324. Also be sure to join our CEO and Founder, You Mon Tsang for his session on 9/28 on “Top Customer Metrics for Your Board and Investors and How to Nail Them.”

Register for SaaStr Annual here.

BIG RYG DC 2021 – October 6-7, 2021
Washington, DC

BIG RYG Customer Success Leadership Summit is brought to you by ChurnZero and is the only in-person event for Customer Success leaders and their strategic teams that is taking place this year. This educational and networking event will be held on October 6-7 in Washington DC. An acronym for Red, Yellow, and Green, RYG represents the common indicators of customer health. This in-person two-day conference will focus on prominent business challenges within the Customer Success industry, high-level thought leadership, and open dialog with industry experts and game changes.

And to make sure it is a safe and welcoming environment, 100% of attendees, vendors and event staff will be fully vaccinated.

Act fast – early bird pricing ends 9/10/21. Register for BIG RYG DC here.

Technology & Services World Fall 2021 – October 18 -20
Las Vegas, NV

The Technology & Services Industry Association (TSIA) is putting on an in-person (limited-capacity) and virtual immersive learning experience. TSW features the world’s leading tech companies discussing how to respond to today’s technology and services challenges.

This semiannual conference for technology and service teams take place in the spring and fall. Technology & Services World is the fall, global hybrid event where you can join in person in Las Vegas or virtually.

This conference is for technology Services, Sales and Channel Optimization, and Product teams. There is also a track dedicated to Customer Success focusing on strategy, funding and monetizing the CS function, and managing teams of Customer Success Managers.

Register to attend TSW 2021 here.


Customer Success Around the Web

Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero





Subscribe to the newsletter   

Customer Success benchmarks: headcount and budgets

The most important part of Customer Success is the team. Yet, many teams fall well below industry benchmarks. More than three-quarters (77%) of Customer Success teams have fewer than 50 people on staff. That’s according to our annual Customer Success Leadership Study...