by Emily Nesterick | Nov 29, 2022 | Customer Success Strategy
This is a guest article by Michael Su, senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software...
by Emily Nesterick | Nov 23, 2022 | Expansion
This is a guest article by Stephanie Neale, CEO, Blind Zebra, a sales and client success training company for B2B pros. The holiday season is filled with indulgent food, joyful family time, and cheerful decorations. It truly is the most wonderful time of the year....
by Emily Nesterick | Nov 18, 2022 | Team Strategy, Uncategorized
As a Customer Success leader, do you find yourself watering down your budgetary requests? It can be intimidating to ask for what you need, especially in the face of a recession. You might worry about coming off as demanding, or incompetent at making do with what you...
by Chris Pilbeam | Nov 11, 2022 | Industry News/Trends, Uncategorized
Customer Success is gaining ground, influence, and budget within organizations. Nearly two-thirds of CS teams added new members this year. However, CS departments remain underfunded, especially when it comes to their tech stack. These are just some of the findings in...
by Emily Nesterick | Nov 4, 2022 | Industry News/Trends
With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? To get a CEO’s...
Recent Comments