by Emily Nesterick | Mar 31, 2022 | Q&A
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting? The audience had a ton of great questions that we couldn’t let go unanswered. Following the webinar, we invited Dave to...
by Emily Nesterick | Mar 28, 2022 | Company News, Conferences
Big news. BIG RYG 2022 is back in D.C. October 12-13. One of the coolest things I get to do every year as the CEO of ChurnZero is invite you and other incredible Customer Success leaders to attend, share their knowledge, and set the tone for the future of the...
by Bri Adams | Mar 25, 2022 | Customer Success Strategy, Q&A
Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. But alas, time — and customer accounts...
by Cori Pearce | Mar 22, 2022 | Engagement
Nowadays, marketers are hyper-aware of the importance of the customer journey and creating an intuitive user experience. In most cases, however, there are still plenty of opportunities to streamline the process and reduce customer friction. Customer friction...
by Emily Nesterick | Mar 18, 2022 | Q&A
With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the...
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