by Emily Nesterick | Nov 30, 2021 | Team Strategy
Spun from the beloved children’s fairytale about a young girl who makes herself at home in the cottage of a family of bears, the Goldilocks Principle states that something must fall within certain margins, rather than leaning toward the extremes. It...
by Emily Nesterick | Nov 23, 2021 | Team Strategy
As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount? Have you ever been in a position where you’ve had to beg to hire more resources? Even though it’s evident that your understaffing is causing...
by Peter Adams | Nov 18, 2021 | Customer Education
Customer education is why I live in a jungle. I’ve never been a green thumb, and I wanted to change that. I started researching easy ways to keep my plants alive with as little maintenance as possible. I ended up learning (from the Tikitytok) about a plant...
by Emily Nesterick | Nov 16, 2021 | Engagement
Every six months, I begrudgingly visit the dentist. I sit under the fluorescent lights in the waiting room ruminating over my neglected resolution to floss each night and the impending pain I will soon endure. And although we only see each other twice a year,...
by Cori Pearce | Nov 9, 2021 | Customer Experience
Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? One great place to...
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