by Cori Pearce | Jun 30, 2021 | Team Strategy
Hiring the wrong Customer Success Manager can have a real impact on your company’s customer base and its renewal rates. That is why it’s important to make sure your Customer Success team hires are right for your team and more broadly your organization. A...
by Bree Pecci | Jun 25, 2021 | Team Strategy
While those of us in Customer Success are intimately familiar with its ins and outs, the field is still relatively foreign to many. As a Customer Success professional, I’m constantly asked, “Well, what does that mean? What do you actually do?” If...
by Cori Pearce | Jun 22, 2021 | Industry News/Trends
Looking for a way to upskill or even reskill your Customer Success career? Udemy is an e-learning platform that is here to help you do just that. Their mission is to improve lives through learning and it’s the largest online destination that help students and...
by Cori Pearce | Jun 18, 2021 | Awards, Company News, Industry News/Trends
ChurnZero has been named one of The Washington Post’s 2021 Top Workplaces in the Washington, D.C. area. Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research...
by Cori Pearce | Jun 18, 2021 | Churn, Engagement, Q&A
It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why. Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information...
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