by Emily Nesterick | Nov 20, 2020 | Customer Feedback, Q&A
Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities. During our webinar with G2, we shared how...
by Cori Pearce | Nov 17, 2020 | Team Strategy
This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. Oh, Sales and Customer Success, you are my two favorite disciplines! Where else can you experience the thrill of fishing and the warmth of a long-term relationship? My career...
by Emily Nesterick | Nov 13, 2020 | Adoption, Customer Success Strategy
When it comes to product adoption, as our Chief Customer Officer likes to analogize, showing up to the gym isn’t enough; you have to run on the treadmill to see results. You can create the perfect running environment – with new sneakers, a high-end fitness...
by Cori Pearce | Nov 11, 2020 | NPS
Customer Success (CS) has become a larger priority for many companies in the past five years as the shift to SaaS subscriptions has become the de facto standard for most license models, and customers can more easily switch vendors with little effort. So making sure...
by Cori Pearce | Nov 6, 2020 | NPS
This is a a guest post by Ellie Peterson, Customer Concierge at Delighted. As you stand up your Net Promoter Score ® (NPS) program and responses start flowing in, it can be exciting to read the feedback and calculate your NPS score. But what does that NPS...
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