by Cori Pearce | Jul 31, 2020 | Customer Experience
This is a guest blog post by Dhruv Mehta from Acquire. Truth be told, there’s a direct relationship between customer retention and higher profits. In fact, here’s the evidence that supports this claim: According to research by the Bain & Company,...
by Emily Nesterick | Jul 28, 2020 | Customer Loyalty, Q&A
With the explosion of subscription-based businesses, customers and consumers alike are becoming increasingly sophisticated buyers. Expectations are high, and competition is fierce to win their engagement and loyalty. To delve deeper into growing customer relationships...
by Cori Pearce | Jul 27, 2020 | Company News, Customer Experience
ChurnZero announced today it was named a FrontRunner for Customer Experience Software by Software Advice. FrontRunner is designed to help businesses evaluate which software products may be right for them. FrontRunner is published on Software Advice, the leading...
by Emily Nesterick | Jul 24, 2020 | Customer Loyalty
Did you know there are more research papers on defining trust than any other sociological concept? That’s according to Rachel Botsman, a world-renowned trust expert, trust fellow at Oxford University’s Saïd Business School, and author of the...
by Emily Nesterick | Jul 21, 2020 | Success Story
Who are they? IntelAgree is a growing AI-powered contract management SaaS company that enables legal teams to do impactful work, not busy work. What were their pain points? As relatively new functions, IntelAgree’s Customer Success and Professional...
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