by Abby Hammer | May 29, 2020 | Metrics
Do you know what Customer Success metrics race through a Chief Customer Officer’s (CCO’s) mind all day long? With a dizzying number of SaaS metrics—from acquisition costs and account expansion to customer churn and satisfaction—all vying for...
by Emily Nesterick | May 26, 2020 | Customer Experience, Q&A
Sales and Marketing teams use data strategies to power the sales funnel with great success. So, why do we stop using these same data-driven tactics once a prospect becomes a customer? In our latest webinar, ZoomInfo CEO Henry Schuck showed us how Customer Success...
by Cori Pearce | May 19, 2020 | Q&A
It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today we are showcasing – Brian Hartley....
by Emily Nesterick | May 15, 2020 | COVID-19 Resource
As an emerging discipline, Customer Success has not experienced a global health or financial crisis during its relatively brief lifetime. Facing massive economic instability for the first time, Customer Success teams had to devise crisis preparedness and communication...
by Cori Pearce | May 12, 2020 | Industry News/Trends
While we are all working from home, you might find yourself looking for some new sources for learning and inspiration to keep you motivated in your role while remote, and podcasts are a great channel for that. So, the next time you are out walking the dog, running on...
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