by Cori Pearce | Apr 28, 2020 | Q&A
Naomi may be famous for reengaging our churn monster “Disengaged Dave” in ChurnZero’s latest video, but before her acting debut, she was ChurnZero’s 18th employee and our very first Customer Success Team Lead. Last week, we chatted with Naomi...
by Emily Nesterick | Apr 24, 2020 | Customer Journeys, Q&A
A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. By understanding your customer’s journey, you can better deliver on their expectations. For those of us who have never...
by Cori Pearce | Apr 22, 2020 | Company News
ChurnZero has been recognized as a leader among Customer Success software providers. We are proud to announce that TrustRadius has recognized ChurnZero with a 2020 Top Rated Award. With a trScore of 9.1 out of 10 (highest in the Customer Success category) and over 89...
by Cori Pearce | Apr 21, 2020 | COVID-19 Resource
This is a guest blog post by Anita Toth,Chief Churn Crusher. Customer Success teams are under enormous pressure right now trying to cope with all the fast changes brought on by the pandemic. Not only at work but in their personal lives. And they are also trying their...
by Cori Pearce | Apr 17, 2020 | Churn
As we are all working from home, social distancing, and seeing once-crowded streets now nearly empty, it doesn’t take much to see that the world has drastically changed in just a few weeks due to the COVID-19 pandemic. There are a lot of unknowns and one of them...
Recent Comments