![[Q&A] A Day in the Life of a Customer Success Manager](https://churnzero.com/wp-content/uploads/2019/07/A-Day-In-The-Life-of-a-Customer-Success-Manager.jpg)
by Cori Pearce | Jul 26, 2019 | Q&A, Team Strategy
Moving away from Customer Support and into Customer Success often brings up a number of different questions. How is Customer Support different than Customer Success? How do your Customer Success Manager’s prioritize their day? How can you most effectively manage...
by Alex Weihmann | Jul 19, 2019 | Customer Success Strategy, Engagement
Being a Customer Success Manager is difficult enough. Based upon the premise that customer support should be more proactive than reactive, the value of Customer Success cannot be understated. Between responsibilities like onboarding, advocacy, upsells and...
by Cori Pearce | Jul 12, 2019 | Onboarding
This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. When you think of the reasons why churn happens, what immediately comes to mind? Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some...
by Cori Pearce | Jul 2, 2019 | Team Strategy
Summer is officially here, and many college students are searching for an internship. As you see these ambitious young people in other departments in your organization, like sales or marketing, you might be asking yourself if it would be a good idea to bring on an...
Recent Comments