by Cori Pearce | May 31, 2019 | Churn
It’s now been a full year since we first launched the churn monster blog series, can you believe it? Over the course of the past year we have featured a new churn monster each month and taken a look at a life-like scenario involving that churn monster (i.e....
by Cori Pearce | May 20, 2019 | Company News
ChurnZero is pleased to have been named a finalist in the 2019 Moxie Awards for the Software category. “I want to congratulate our team for enabling us to be recognized among the boldest and most innovative organizations in the D.C. metro community,”...
by Cori Pearce | May 17, 2019 | Customer Success Strategy, Q&A
The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “What do Customer Success people do?” has been expressed by...
by Cori Pearce | May 10, 2019 | Industry News/Trends
Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing....
by Cori Pearce | May 3, 2019 | Retention
The following is a guest blog post by Sam Makad. If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more...
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