by Alex Weihmann | Apr 26, 2019 | Onboarding, Team Strategy
Your new Customer Success Manager only gets to experience their first day on the job once. The difference between an effective and ineffective employee onboarding experience determines the long-term success of a new Customer Success Manager (CSM). When done right,...
by Cori Pearce | Apr 23, 2019 | Company News
ChurnZero has raised $7 Million in a Series A funding round led by Baird Capital and joined by existing investors. ChurnZero, a real-time Customer Success platform, has announced that it secured $7 million in Series A funding led by Baird...
by Cori Pearce | Apr 19, 2019 | Churn
It’s time for us to take a look at another churn monster that causes a lot of risk – an acquired customer. For any company that has been acquired it goes hand in hand that automatically most things about the future become uncertain, especially the...
by Cori Pearce | Apr 12, 2019 | Customer-Centricity, Q&A
Customer-centricity is a term that gets bounced around a lot, but what does it really mean? And even more, what can Customer Success teams do to contribute to their organization’s Customer Experience (CX) evolution? If you find yourself wondering these exact...
by Cori Pearce | Apr 5, 2019 | Customer Success Strategy
This week, we hosted a RYG Leadership Hour in Atlanta. RYG, which stands for red, yellow, green, (health scores) is all about your customers and their success. Wondering how to take your red and yellow customers and transform them into your biggest...
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