by Cori Pearce | Mar 29, 2019 | Customer Feedback
This is a guest blog post by Gaetano DiNardi from Nextiva. How Best to Create a B2B Survey You may think when looking for clear feedback from clients in the B2B sphere, it can be simple enough to directly ask for an assessment of the products or services you are...
by Cori Pearce | Mar 22, 2019 | Retention
Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and...
by Cori Pearce | Mar 15, 2019 | Churn
This month we are going to take a look at a churn monster that we’ve all experienced but is different than all the rest, for one very specific reason, that we will get into. We’re talking about a bad fit customer. A bad fit customer is a customer who is...
by Cori Pearce | Mar 8, 2019 | Segmentation
This is a guest blog post by Jay Nathan, Founder at Customer Imperative. Most B2B SaaS companies know that not all customers are the same. The concept of segmenting customers, and building an account coverage model based on these segments, is not a new...
by Cori Pearce | Mar 7, 2019 | Job
Job Opening: Sales Engineer Our fast-growing startup is looking for a skilled, self-motivated problem solver to join our team as a Sales Engineer. As a Sales Engineer, you are the technical expert during the sales process. You will work...
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