by Cori Pearce | Nov 30, 2018 | Success Story
Every SaaS organization needs Customer Support and Customer Success functions. But most don’t know how to scale their teams effectively during periods of fast growth, leaving them with a large cost burden and very little to show for it. To dive into this topic...
by Cori Pearce | Nov 21, 2018 | Churn
We are now halfway through our Churn Monster blog series and have looked at a lot of common customer churn risks and how you can go about defeating them. This month we are going to be talking about how to save an abandoned customer. By an abandoned customer we mean...
by Cori Pearce | Nov 19, 2018 | Company News
ChurnZero has been named to the 2018 NVTC Tech 100 list by the Northern Virginia Technology Council (NVTC), the membership and trade association for the technology community in Northern Virginia and Greater Washington. “We strive to be an attractive company for...
by Cori Pearce | Nov 16, 2018 | Industry News/Trends
Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. For those of you that might not know – this is the premier Customer Success conference in Europe. Customer Success is one of the...
by Cori Pearce | Nov 9, 2018 | Customer Experience
The following is a guest blog post by Kayleigh Alexandra content writer for Micro Startups. How Customer Success Differs from Customer Service, Experience & Everything Else! There’s customer service, customer success, customer experience, customer...
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