by Cori Pearce | Jul 27, 2018 | Onboarding
When a new customer is assigned to you it’s critical to get things started on the right foot and make a good first impression. You set up a preliminary kick-off call to introduce yourself and the team. But what else should be covered on this call while you have...
by Cori Pearce | Jul 20, 2018 | Customer Success Strategy
The term “summer slump” presents a pressing problem for a lot of B2B businesses. It seems like there’s always a point during the summer when productivity winds down when dealing with customers until the fall. This can be concerning because even...
by Cori Pearce | Jul 13, 2018 | Churn
Churn Monster #2: Cash-Strapped We are now ready for our second installment of the Churn Monster blog series. In this series we are going over common customer churn risks that your company might be facing. We’ll go over a typical scenario you might be...
by Cori Pearce | Jul 6, 2018 | Industry News/Trends
As we move into the dog days of summer, you might find yourself trying to stay cool by the pool or at the beach with a cold drink and book in hand. If you aren’t sure what you should read this summer, don’t sweat. We’ve compiled this list of Customer...
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