by Cori Pearce | May 25, 2018 | Industry News/Trends
In honor of graduation season, we thought we’d take a look back at some of the most inspiring commencement speeches to date and pull out some lessons that can be applied to our day-to-day experiences in Customer Success. We think these speeches will change not...
by Cori Pearce | May 18, 2018 | Team Strategy
Last week we published the first part of this post on nailing the customer handoff between sales and customer success – where we talked about the importance of a quality hand off, how to purposefully resent the relationship, and recommended changes to align...
by Cori Pearce | May 14, 2018 | Job
Join ChurnZero as a Digital Marketing Manager. We are a startup located in Arlington, VA. Our fast-growing startup is looking for a highly analytical Digital Marketing Manager. Reporting to the Director of Marketing, this role drives ChurnZero’s marketing and...
by Cori Pearce | May 11, 2018 | Team Strategy
The handoff of a new customer between Sales and Customer Success is a critical moment in the customer lifecycle. But for many organizations, this transfer of customer knowledge is a disorganized mess, lacking clear requirements and fraught with tension or even...
by Cori Pearce | May 4, 2018 | NPS, Q&A
Last week we hosted a well-attended webinar on NPS and how to use it to drive improvement. The topics discussed included: How to administer and calculate NPS surveys Who you should be surveying and how frequently Strategies to help increase survey response rates...
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