by Chase Tinkham | Aug 25, 2017 | Churn, Engagement
When I first became a Customer Success Manager I was looking to make my mark – responsible for driving customer success, satisfaction, and retention through the roof. I had hundreds of customers that I was responsible for making successful and it was proving...
by Chase Tinkham | Aug 18, 2017 | Customer Success Strategy
How often have we run into a Customer Success Management scenario where the point of contact has left, the Customer Success Manager that was handling the account has moved to another opportunity, or thing simply didn’t go according to plan when the customer...
by Chase Tinkham | Aug 11, 2017 | Team Strategy, Technology
Have you ever left a conversation with a colleague, immediately been drawn into a meeting, then thrust into a customer call – only to find yourself trying to sift through the massive amounts of information you just received? Even if you’re listening...
by Chase Tinkham | Aug 4, 2017 | Engagement, Onboarding, Team Strategy
Unfortunately, most of the time when a new customer comes onboard Sales gives you the thumbs up and says good luck. How many times have you said, “I wish I knew that going into the conversation.” or had to hunt down a critical piece of information that you...
Recent Comments