The Customer Success blog with ideas and inspiration on retaining your customers.
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Month: May 2017
- The importance of defining your users' onboarding story, tips to up your QBR game, how to hire a proactive CSM
- Optimizing for the 3 stages of churn, ways to build a customer's perspective journey map, unexpected reasons why CS helps you scale
- How to get Product excited to work with CS, static vs dynamic segmentation models, moving from Support to a career in CS