The Customer Success blog with ideas and inspiration on retaining your customers.
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Month: March 2017
- Remedies for unhealthy customer symptoms, reasons to hire CS leadership before Sales, why your customer experience feels impersonal & mechanical
- Determining the right number of accounts per CSM, NPS challenges for CS teams, key steps for an effective QBR process
- Habits of highly effective CS teams, CS as the foundation for predictive Sales & Marketing, the Value Framework & customer loyalty
- The fundamental flaw of proactive CS, fixed vs. growth mindset in CS, strategies to revamp your onboarding
- Methods for measuring customer loyalty, why CS isn't just a feel-good name for account management, can successful customers crisis-proof your company