The Customer Success blog with ideas and inspiration on retaining your customers.
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Month: October 2016
- The essential skill set for CSMs, putting the value in value pricing, improving product focus to reduce churn
- The art of strategic conversations in CS, learning opportunities from churn, ways to make CS a key business metric
- The case for CS as a critical business investment, stretch v. bad-fit customers, types of churn and how to combat each
- Insightful ways to analyze churn, SaaS Quick Ratio as a growth trajectory, tricks for up-selling & cross-selling