The Customer Success blog with ideas and inspiration on retaining your customers.
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Month: August 2016
- Building a productive CSM calendar, transitioning from touchpoints to customer journeys, the power of documentation for CS
- Traditional v. Performance CS, infatuating your customers, advice on ideal SaaS pricing
- Key questions for your next CS hire, tips for handling unreasonable customers, keeping a customer when your champion leaves
- Key metrics for CS execs, making every employee a part of CS, the importance of your CLV:CAC ratio