The Customer Success blog with ideas and inspiration on retaining your customers.
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Month: July 2016
- CS as a SaaS growth strategy, measuring churn the right way, cultivating super users
- Putting the marketing in customer success, the power of cohort analysis, engaging executives early to drive success
- How to stop CS firefighting, turning customers into advocates, data-driven hacks to reduce churn
- Minding the relationship gap, learning from masters of CS, checking in on B2B trends, achieving the owners mindset