The Customer Success blog with ideas and inspiration on retaining your customers.
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Month: June 2016
- Conversational marketing & the future of CS, why companies fail their customers, habits of highly proactive CSMs
- Ensuring CS Success - decisions to make, org structures to consider, who to hire and comps plans that produce results
- Why CSM needs to be a single digit hire, luxury & customer success, excuses to talk to your customers
- The magic of cross-functional communication, sales mistakes that lead to churn, achieving CS transformation