by You Mon Tsang | Oct 30, 2015 | Churn
Clement Vouillon tackles four benchmarks around churn rates from SAAS companies. Given there are companies of all shapes and sizes, it is not surprising that numbers are all over the place and conclusions are hard to come by. On benchmark has average annual...
by You Mon Tsang | Oct 26, 2015 | Customer Success Strategy
From your own photos to meals to vinyl records to jerky to socks to beer to bacon, you can put the hurt on your mail carrier with this list of subscription services. If you go around and go all in, I would advise against the clothing as subscription. After all,...
by You Mon Tsang | Oct 16, 2015 | Industry News/Trends
The Top Ten B2B best practices that reduce churn are… here and they’re pretty useful. A few that stuck out to me. Go company-wide with customer health scores. Don’t have check-ins that simply time-based, base communicates on good...
by You Mon Tsang | Oct 9, 2015 | Industry News/Trends
Daily draft sites are all the rage and dominate all the ads I see. Here’s an interesting story about a smaller company in that space and how the whole industry is dealing the churn of new users in the wake of some data that says big, sophisticated players...
by You Mon Tsang | Oct 2, 2015 | Engagement
This is entertaining summary of MindMeister’s growth from nothing to 4M users. There’s the accidental deletion of the customer file! There’s Google suggesting a strategy and then penalize them for it! Something about their experience with a freemium...
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