The Customer Success blog with ideas and inspiration on retaining your customers.
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- Team StrategyWinning over Customer Success talent: Four ways to build a better interview process
- Customer Success StrategyThree Customer Success strategies to safeguard business stability and spur growth in a downturn
- Team StrategyBe a Customer Success goal-getter: Tips for setting goals and crushing them with Rod Cherkas
- Industry News/Trends5 Customer Success Newsletters to Subscribe To
- Industry News/TrendsFive things Customer Success professionals want in their next position
- Industry News/Trends12 Customer Success predictions and trends for 2023
- Company NewsSupercharge your success with ChurnZero’s new Customer Success AI™
- Industry News/TrendsFive hiring trends for Customer Success professionals to know in 2023
- MetricsHow to show that sales is not the only path to revenue growth
- Industry News/TrendsChurnZero’s greatest hits of 2022
- Industry News/TrendsThe top five Customer Success webinars of 2022 from ChurnZero
- AdoptionBeyond ICP: Why Customer Success needs to stress ideal customer behaviors to increase user adoption with Jason Whitehead
- Company NewsMeet the winners of the 2022 ChurnHero Awards for Customer Success
- Industry News/Trends‘Survey says’: Customer intelligence counts
- Customer Success StrategyMaking the jump from Customer Success to CEO with FranConnect's Gabby Wong
- SegmentationThe why, when, and how of customer (re-)segmentation with ChurnZero CCO Alli Tiscornia
- Customer Success StrategyThree lessons I’ve learned building a Customer Success team from different backgrounds
- ExpansionStop renewals and upsells from dragging out through the holidays with four simple steps
- Team StrategyHow Customer Success can get a bigger piece of the budget pie with Jeff Heckler
- Industry News/TrendsBig on impact; short on investment: Key trends from the 2022 Customer Success Leadership Study
- Industry News/TrendsHow will the economic downturn affect Customer Success? Learn from three SaaS CEOs.
- Industry News/TrendsWhich Customer Success best practices should you keep or let go in 2023?
- Customer-CentricityThe three golden rules of a customer-centric subscription business
- Customer Success StrategyFive lessons in communication from ChurnZero’s big a$$ book shift
- Health ScoringThe four-step blueprint to build a customer health scoring program with Valuize Chief Client Officer Emily Ryan
- ExpansionHow to increase net revenue retention with Customer Success qualified leads (CSQLs) and strategic operations
- Team Strategy12 reasons Customer Success teams need training
- Customer EducationWhy Customer Success and customer education are your BFFs in uncertain times
- Customer LoyaltyWould your customer do the trust fall with you?
- Customer Success StrategyWhy Customer Success is your best investment during an economic downturn with You Mon Tsang and Punk CX
- Customer EducationFour ways customer education helps support the Customer Success team
- Customer Success StrategyThe power of defining Customer Success with Abby Hammer and StartupCX
- Team StrategyQ&A recap | From overwhelmed to over quota: How to be a more effective CSM
- Company NewsChurnZero BIG RYG 2022 speaker and session agenda revealed
- Customer Success StrategyMythbuster monthly: Customer Success Manager coverage ratio
- Customer-CentricityHow Customer Success can transform your SaaS business
- OnboardingQ&A recap: Driving customers to value during onboarding, at scale
- AdoptionHow to improve SaaS free trial to paid conversions
- Customer Success StrategyWhat makes ‘good’ data in Customer Success with ChurnZero Implementation Team Lead Lexi Quinn
- MetricsWhy NRR (net revenue retention) is the one metric to rule them all for SaaS
- Customer Success Strategy9 Customer Success operations questions answered by experts
- Q&AQ&A recap | 2022 SaaS retention benchmarks
- Team StrategyWhat is Customer Success enablement?
- OnboardingHow to set baseline SaaS onboarding metrics
- Health ScoringThe 3-step guide to creating a proactive at-risk customer strategy
- OnboardingThe five biggest Customer Success software implementation mistakes—and how to avoid them
- Customer Success StrategyChampioning the Customer Success team’s role in a way that other teams can’t ignore
- Industry News/TrendsThe indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang
- In the NewsWhat it takes to succeed in a new SaaS market with ChurnZero CEO You Mon Tsang
- Company NewsMeet the winners of the first CSM Appreciation Week awards
- Industry News/TrendsCustomer Success leader spotlight: Mary Poppen, involve.ai
- Q&AQ&A recap | The CSM journey: How to carve your Customer Success career path
- AwardsChurnZero Builds Momentum with Industry Awards and Accolades in Q2 2022
- Customer Success StrategyThe four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer
- Customer Success StrategyA look back at entrepreneurial lessons learned and the rise of net revenue retention with ChurnZero CEO You Mon Tsang
- Customer Success StrategyWhat are the best Customer Success YouTube channels? Start with our top five.
- Q&AQ&A recap: Using RevOps to connect Customer Success to the bottom line
- AdoptionHow to measure value realization
- AwardsWhat makes ChurnZero a 2022 CODiE award Customer Success finalist?
- Automation5 tech-touch Customer Success tactics that ChurnZero makes easy
- ExpansionIs it magic, or ChurnZero? SalesIntel reveals the secrets of its expansion success.
- Customer Success StrategyWhat is a chief customer officer?
- Company NewsWhy Customer Success leaders should attend BIG RYG 2022
- Customer EducationHow we got here: why Customer Success and customer education are coming together now
- Customer Success StrategyGot self-doubt? How to silence imposter syndrome in Customer Success
- Metrics20 quick insights on Customer Success and SaaS metrics with Dave Kellogg
- Company NewsAn invite from You Mon Tsang to BIG RYG 2022
- Customer Success StrategyHow to transition customers to a new CSM in 4 steps
- EngagementHow to identify and reduce customer friction points
- MetricsKey SaaS and Customer Success metrics you should care about with Dave Kellogg
- Q&AQ&A Part 2: the startup's guide to Customer Success
- AutomationGet back to basics: 4 email automation best practices for Customer Success
- Customer Success StrategyTop 5 Customer Success communities to join
- Customer Success StrategyHow Customer Success can use a force field analysis to drive change (in 5 steps)
- Customer Success StrategyTop 5 Customer Success resources
- Q&AQ&A recap: the startup's guide to Customer Success
- Customer ExperienceEverything you need to know about customer advisory boards
- Team StrategyHow to encourage your CSMs to adopt Customer Success software
- Customer EducationCustomer Education & Its Best Practices
- AwardsTrustRadius Awards ChurnZero with a 2022 Most Loved Award
- Customer Success StrategyCustomer Success, Start Playing Offense to Build Your Executive Presence
- AwardsChurnZero earns spot on G2’s 2022 Best Software Awards
- AdoptionHow to Guide Your Team and Customers Through the Customer Change Management Process
- MetricsHow Customer Success can use metrics to better engage investors and boards
- Customer Success StrategyThe Importance of Product-Led Growth for Customer Success
- AdoptionBreaking Adoption Inertia: How to Get Teams to Stick with New Software
- TechnologyReducing Churn at Scale Using the ChurnZero Integration with HubSpot
- Customer Success Strategy6 Ways To Get Customer Success More Clout (and a Seat at the Table) - Part 2
- Customer-CentricityHow to Create a Customer-Centric Strategy for Your Subscription-Based Business
- Customer Success Strategy6 Ways To Get Customer Success More Clout (and a Seat at the Table) - Part 1
- OnboardingA Quick-Start Guide to Low- and High-Touch Onboarding Outreach Using Plays
- Q&AQ&A Recap: How to Scale Your Post-Sale Teams During Periods of Fast Growth
- Engagement5 Tips for How to Deal With an Angry Customer
- Industry News/TrendsChurnZero’s 10 Customer Success Leaders to Watch in 2022
- Health ScoringHow to Measure the Effectiveness of Customer Health Scores
- Onboarding8 SaaS Onboarding Best Practices
- Customer FeedbackAn Abbreviated Guide to Customer Satisfaction Surveys (NPS®, CSAT, CES)
- Customer Success StrategySerious About Customer Success? Your CRM is Not Enough!
- MetricsHow to Transform Customer Success Into a Profit Center with Metrics and Forecasting
- Customer ExperienceCustomer Experience vs. Customer Success: Are They the Same?
- Company NewsChurnZero’s greatest hits from 2021 feat. top ten articles and other noteworthy news
- Industry News/TrendsTop 5 ChurnZero Webinars from 2021 to Watch and Share
- Company NewsChurnZero Establishes New European Headquarters to Support Global Growth
- ExpansionHow to Improve Your Customer Expansion Management Strategy
- Team StrategyHow Customer Success Software Benefits Your Sales, Marketing, and Product Teams
- Q&AQ&A Recap - Coach the Coach: Net Promoter Score (NPS) Calls
- ChurnSeven-step guide to perform a customer churn analysis
- Industry News/Trends12 Key Takeaways from ChurnZero’s BIG RYG Customer Success Conference
- Team StrategyCustomer Success Skills: Striking a Balance
- Team StrategyCustomer Success capacity planning and budget guide
- Customer EducationCustomer education in SaaS: how to grow user competence, confidence, and capacity for change
- EngagementHow to Build Customer Rapport That Doesn’t Bore
- Customer ExperienceHow SaaS Companies Can Improve Customer Experience
- Onboarding6 Tips to Improve Customer Onboarding
- Technology7-Point Audit Checklist for Customer Success Software
- Technology5 Free Customer Success Tools
- Q&AQ&A Recap: 2021 Customer Success Leadership Study Results Revealed
- AwardsChurnZero Named Overall SaaS Category Winner in 2021 APPEALIE Awards
- SegmentationThe Importance of Customer Success Segmentation
- Customer LoyaltyCustomer advocacy: How to get your customers and Customer Success team invested
- Customer Success StrategyRethinking the Quarterly Business Review (QBR)
- Industry News/TrendsWhere Is Customer Success Headed in 2022?
- Industry News/TrendsAnnouncing the Winners of ChurnZero's 2021 ChurnHero Awards
- AwardsChurnZero Earns a 2021 Tech Cares Award from TrustRadius
- MetricsHow to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory
- Industry News/TrendsTop 10 Customer Success Takeaways from SaaStr Annual 2021
- Q&A[Q&A] Customer Success Operations: Why You Need It & How to Set It Up for Maximum Revenue Impact
- NPSWhat is a Good NPS Score?
- Onboarding6 Steps to Rock Your Customer Success Software Implementation
- Engagement9 Common Difficult Customer Conversation Mistakes & How to Avoid Them
- ExpansionGetting Customer Success Comfortable with Sales Conversations
- Retention9 Customer Retention Strategies for SaaS
- AutomationAutomations for High Touch Customers
- Team StrategyReduce Churn: Craft Customer Success Compensation Plans That Attract Top Tier Talent
- Industry News/Trends3 In-Person Conferences to Attend Before 2021 Ends
- Customer Success StrategyQ4 Customer Success: Renewals and Retention Process
- EngagementFrom Burnout to Balance: Reinventing QBR Workflows for CS Leaders
- NPSComplete Guide to NPS: The Ultimate Question
- Team StrategyCustomer Success vs. Customer Support: Defining Role Boundaries
- Industry News/TrendsGoogle Search Trends for "Customer Success"
- Q&A[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program
- Q&AMeet Bree: CSM at ChurnZero
- Team Strategy5 pieces of career advice for starting in Customer Success
- MetricsEverything You Need to Know About Recurring Revenue
- TechnologyHow to use ChurnZero to share customer success data across your organization
- AwardsChurnZero Shortlisted for 2021 SaaS Awards
- Customer Success StrategyRules of Engagement for Customer Success and Sales: Considerations and Examples
- Customer Success StrategyQ&A: Why High Touch and Tech Touch Should Be Friends, Not Enemies
- MetricsWhat is Customer Lifetime Value and How to Calculate It
- Customer Success StrategyDefining the gray area between stretch-fit and bad-fit customers
- Q&AMeet Scott: Customer Support Team Lead at ChurnZero
- MetricsNet Revenue Retention vs. Gross Revenue Retention: Explained
- Team Strategy20 Customer Success Interview Questions to Ask CSM Candidates
- Team StrategyCustomer Success vs. Customer Support vs. Account Management vs. Professional Services: What’s the Difference?
- Industry News/TrendsTop 5 Udemy Courses to Upskill Your Customer Success Career
- AwardsChurnZero Receives 2021 Top Workplaces Award from The Washington Post
- ChurnQ&A: How to Conduct Customer Exit Interviews and Use What You Learn to Fight Churn
- RetentionWhy retention is the most important metric we look at
- AwardsEY Announces You Mon Tsang as an Entrepreneur Of The Year® 2021 Mid-Atlantic Award Finalist
- Q&AMeet Morgan: Manager, Implementation Team at ChurnZero
- EngagementA Quick-Start Guide to Low-, Mid-, and High-Touch Renewal Outreach Using Plays
- Engagement[Q&A] B2B SaaS Benchmarks: How Does Your Company Compare to +1,500 of Its Peers?
- EngagementWhy You Need to Engage New Users Even After Product Launch
- Industry News/TrendsTop 5 Slack Communities for Customer Success Professionals
- Customer Success StrategyAchieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs
- AwardsChurnZero Named 2021 Category Leader for Customer Experience Software by GetApp
- Customer Journeys5 Essential Steps for Customer Journey Mapping Initiatives
- Customer Success StrategyCustomer Success Operations: Top Takeaways from ChurnZero Virtual RYG
- Industry News/TrendsTop 5 Customer Success Takeaways from TSIA Interact 2021
- Q&A[Q&A] Customer Success Maturity Model: Know Where You Stand
- AwardsChurnZero Named 2021 SIIA CODiE Award Finalist
- Company NewsA Letter From Our CEO: BIG RYG 2021
- Industry News/TrendsQ&A: Role of Customer Success According to Three Leading Investors
- EngagementHigh-Touch Customer Success and Automation: The Perfect Match
- Expansion3 Key Takeaways From ‘Customer Expansion and Customer Success’ Panel
- Industry News/TrendsCS Career Guide: Customer Success Job Titles, Descriptions, & Salary
- Q&AQ&A: Surviving Stress in Customer Success
- Customer FeedbackWhy Customer Success Should Care About Review Sites And Which Ones To Focus On
- AwardsChurnZero Earns a 2021 Top Rated Award From TrustRadius
- Customer Success Strategy5 of the Best Customer Success Infographics
- OnboardingHow to Prepare for Customer Success Software Implementation
- Onboarding5 Reasons Why Holding Your Customers Hand Early On Can Be Beneficial For SaaS
- Industry News/TrendsTop 3 SaaStr Build Sessions to Watch On-Demand for Customer Success
- EngagementQ&A: The Right Way to Handle Customer Objections & Negotiations
- Industry News/TrendsChurnZero Represented in APPEALIE 2020 SaaS Leader Awards
- Q&AMeet Rachel: CSM at ChurnZero
- Engagement3 Behavioral Economic Principles for Customer Success
- Company NewsChurnZero Raises $25 Million in JMI Equity-Led Series B Funding
- Industry News/TrendsTop 3 Customer Success Takeaways from SaaStock Remote
- Team Strategy6 Key Takeaways From ‘Managing Friction Between Customer Success and Other Company Departments’ Panel
- Health ScoringQ&A: Surprising Insights About Customer Health Scores and Its Impact on Recurring Revenue
- Customer Success StrategyA Day in the life of a Customer Success manager using ChurnZero
- Industry News/TrendsTop 20 Business Challenges for Customer Success and Resources to Help
- ChurnWhen customers give notice: handling the cancelation conversation
- Industry News/TrendsTop LinkedIn Learning Courses for Customer Success
- TechnologyCustomer Success, Your BI Tool Isn't Enough: Why Purpose-Built Wins
- ExpansionQ&A: Selling for People Who Don't Love Sales - Part 2
- Team Strategy4 Ways to Break Your Meeting Monotony
- Customer Success StrategyRetention Deficit: How To Keep Customers by Talking About More Than Your Product
- AwardsChurnZero Named Overall SaaS Category Winner in 2020 APPEALIE Awards
- Customer Success StrategyUnderstanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management
- ExpansionHow to upsell customers with confidence featuring Bryan Neale
- Customer Success Strategy3 Key Customer Success Insights that Drive SaaS Growth
- Industry News/Trends15 Customer Success Predictions for 2021
- AwardsChurnZero Once Again Named the #1 Momentum Leader by G2
- Customer Success Strategy5 steps for a smoother customer escalation
- Industry News/TrendsChurnZero’s 10 Customer Success Leaders to Watch in 2021
- Industry News/Trends10 Customer Success Blogs to Bookmark and Start Reading Today
- Company NewsChurnZero’s Greatest Hits from 2020 Feat. Top 10 Blog Posts and Other Noteworthy News
- Technology2021 Customer Success App Wish List
- Industry News/TrendsQ&A: Customer Success Study Results Revealed
- Industry News/TrendsChurnZero Named in Northern Virginia Tech Council 2020 Tech 100 Honorees
- Industry News/TrendsCustomer Success Team Spotlight: Criteria Corp
- Technology3 CEO Arguments to Win Budget for Customer Success
- Industry News/TrendsTop 3 SaaStr Scale Sessions to Watch On-Demand for Customer Success
- Customer Success StrategyTop 5 Most Popular ChurnZero Webinars to Watch and Share
- Customer FeedbackQ&A: How To Transform Reviews Into Recurring Revenue
- Team StrategyHow Customer Success Can Build a Relationship with Sales
- AdoptionA Quick-Start Guide To Low- and Mid-Touch Feature Adoption
- NPSHow to Use the Voice of the Customer in Your Renewal Conversations
- NPSHow To Benchmark Your NPS
- Industry News/TrendsThe Results Are In: BIG RYG 2020 Polls
- Industry News/TrendsCustomer Success Is Changing: Top SaaS CEOs Reveal What’s Ahead
- Customer Success StrategyTaskRay's Top 5 Steps to Long Term Customer Success
- Technology3 Considerations Before Building Customer Success Software In-House
- Team StrategyMoving from a Services-Based to a Core Customer Success Organization
- ExpansionThe SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales
- Industry News/TrendsTop 10 Customer Success Takeaways from BIG RYG 2020
- COVID-19 ResourcePreparing Your Team for an Uncertain Future
- Company NewsAnnouncing the Winners of ChurnZero's 2020 ChurnHero Awards
- Industry News/TrendsHobbying Hard or Hardly Hobbying? Relatable Quarantine Fails From the ChurnZero Team
- Industry News/TrendsTop 10 Customer Success Takeaways from INBOUND 2020
- Team StrategyCustomer Success and Product: How to Align Your Customer-Centric Stars (Part 2 of 2)
- Company NewsChurnZero Earns a 2020 Tech Cares Award from TrustRadius
- Customer Success Strategy3 BIG RYG Sessions that Help You Level Up as Customer Success Manager
- EngagementQ&A: How to Have More Strategic Customer Conversations
- Team StrategyCustomer Success and Product: How to Align Your Customer-Centric Stars (Part 1 of 2)
- Industry News/TrendsTop 10 Customer Success Takeaways from SaaStr Annual at Home
- Customer Success Strategy12 Quick and Easy Engagement Automations for Customer Success
- Industry News/TrendsTop 5 Must-Attend Virtual Conferences for Customer Success Professionals
- Customer Success Strategy8 BIG RYG Speakers to Follow on Twitter
- Industry News/Trends10 WTF (What's the Future?) Predictions for Customer Success
- Customer Success StrategyQ&A: The New Next Normal: Maturing Your Customer Engagement Approach to Meet Modern Needs
- Technology9 Must-Have Integrations to Level Up Customer Success Software
- COVID-19 Resource3 Customer Retention Strategies for the Pandemic's Next Wave
- Company NewsChurnZero Ranks No. 31 on the World's Fastest-Growing SaaS Companies List
- Company NewsChurnZero Named Finalist for 2020 SaaS Awards
- Customer Experience5 Ways to Reduce Churn by Delivering a Consistent Customer Experience
- Customer LoyaltyQ&A: Building a Forever Transaction with Every Customer
- Company NewsChurnZero Named Front Runner for Customer Experience Software
- Customer LoyaltySeven trust-building tactics to increase customer loyalty
- Success StoryHow a Growing SaaS Company Increases Customer Motivation and Output During Implementation
- Team StrategyHow to Optimize Your Renewal Process When Sales Owns It
- Q&AMeet Jack, Implementation Specialist
- RetentionSeven customer marketing strategies to increase SaaS retention
- RetentionHow Can Customer Support Work With Customer Success to Improve Retention
- Customer-CentricityQ&A: How Your Organization Can Achieve a Customer-First Transformation
- Team Strategy6 Most Common RFP Mistakes for Customer Success Software
- Industry News/TrendsThe Ultimate Customer Success Playlist to Keep You Motivated This Summer
- MetricsQ&A: Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity
- Industry News/TrendsTop 10 Customer Success Takeaways from SaaStock Remote
- Team StrategyCustomer Success operations 101: Drive productivity with purpose, people, and process
- Industry News/TrendsStay-at-Home Customer Success Reading List
- Customer JourneysMeet Bri, Customer Success Team Lead at ChurnZero
- MetricsFour metrics chief customer officers (CCOs) must know
- Customer ExperienceQ&A: How to Use Sales and Marketing Data to Create a Connected Customer Experience
- Q&AChurnZero Customer Success Professional Spotlight - Brian Hartley
- COVID-19 ResourceHow Customer Success is Rising from Response to Recovery: Usage Insights from ChurnZero
- Industry News/Trends7 Podcasts Customer Success Professionals Should Subscribe To
- COVID-19 ResourceQ&A: Customer Success - Gain Strength Now
- COVID-19 ResourceYour Game Plan for Customer Retention During Uncertain Times
- Team Strategy6 Essential Tactics to Create a Persuasive Business Case
- Q&AMeet Naomi, she’s not an actress but a real CSM!
- Customer JourneysQ&A: Lessons Learned: A Reflection on Customer Journey Mapping
- Company NewsChurnZero Earns a 2020 Top Rated Award From TrustRadius
- COVID-19 Resource3 Strategies to Help Customer Success Teams in Uncertain Times
- ChurnChurn Monster: Black Swan
- Company NewsG2 Reveals Best Software Companies 2020: ChurnZero Earns Spot on List
- Customer FeedbackCustomer Feedback: The Importance of Both Positive and Negative Reviews
- Company NewsChurnZero Partners with ESG to Offer Digital Customer Success Strategy Consulting Services
- Team StrategyHow to Nail Implementation and Customer Success Handoffs
- Customer-CentricityHow Online Communities Create Customer Advocacy and Retention
- Customer Success StrategyQ&A: Unpacking the Power of the Executive Business Review
- COVID-19 Resource7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar
- Adoption9 Walkthrough Tips To Increase Product Adoption
- Team Strategy4 Reasons Hierarchy Can Help CSMs and Their Customers
- COVID-19 ResourceYour Company Will Get A Taste of Remote Work. What Happens Post-Coronavirus Crisis? Try This Hybrid Remote Schedule That Works.
- ChurnChurn Reasons: You're Not Digging Deep Enough
- Team StrategyCustomer Success Starts Within: 6 Ways to Put Employees First
- Industry News/TrendsTop 10 Must Attend Conferences in 2020 for Customer Success Professionals
- AdoptionQ&A: Digital Customer Success Strategies to Drive User Adoption
- Onboarding5 Signs You May Need to Revamp Your Onboarding Process
- Customer Loyalty6 Ways to Spread the Customer Love
- Industry News/TrendsTop 5 Customer Success Takeaways from CCO USA
- Industry News/TrendsWhat’s the Job Outlook for Customer Success Professionals?
- Customer Success Strategy5 Reasons Why You Should Submit a Speaking Proposal for BIG RYG
- OnboardingQ&A: How to Streamline Onboarding to Reduce Churn
- Team StrategyIf You Don't Ask, The Answer Is Always No
- Engagement9 Well-Meaning Yet Harmful Phrases to Avoid with Customers
- Company NewsChurnZero Enhances Customer Success Capabilities with Zendesk Support Integration
- Success StoryChurnZero Power-Users Share Tips, Tricks and Best Practices
- Company NewsChurnZero Leverages LinkedIn Sales Navigator’s “Data Validation” to Improve Customer Data
- Industry News/TrendsChurnZero’s 10 Customer Success Leaders to Watch in 2020
- Success StoryCS Platform Increases Team Efficiencies and Optimizes Trial-to-Paid User Conversions – A Success Story
- Team StrategyLessons Learned about Building Remote Customer Success Teams from 4 Years on the Job
- Company NewsChurnZero Named Customer Success Leader in G2 Winter 2020 Momentum Report
- Company NewsChurnZero’s Greatest Hits from 2019: Feat. Top 10 Blog Posts and Other Noteworthy News
- Company NewsChurnZero Security: Announcing SOC 2 Type 2 Compliance
- Industry News/Trends20 Customer Success Predictions for 2020
- Customer Success StrategyQ&A: New Manager's Guide for a Customer Success Strategy Implementation
- Success StoryDashboards & Automation Drive Team Efficiency – A Success Story
- EngagementThe CSM's Guide to Holiday Gifting
- Industry News/TrendsCustomer SuccessCon Berkeley 2019 Takeaways
- Company NewsChurnZero Named in Northern Virginia Tech Council 2019 Tech 100 Honorees
- Customer Success StrategyQ&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning
- Company NewsChurnZero Leads Momentum Grid on G2 For Second Season
- ChurnThe Fear of Churn
- Success StoryHealth Scores and Automation Increase Team Productivity – A Success Story
- OnboardingQ&A: Rethinking Customer Onboarding to Accelerate Success
- ChurnChurn Monster: Know It All
- Customer Success Strategy6 Things CSMs Need to Do Today to Blow Q4 Out of the Water
- Q&AChurnZero Customer Success Professional Spotlight
- Customer-CentricityFostering a ‘Customer Success First’ Attitude Across Your Organization
- Company NewsChurnZero Named Overall SaaS Category Winner in 2019 APPEALIE Awards
- Customer Success StrategyQ&A: How to Build Effective Customer Success Plans
- Company NewsManage the Big Picture of Your Customers with ChurnZero and Teamwork Integrations
- Company NewsChurnZero Selected as Best Tech Startup Finalist in 2019 Timmy Awards
- ChurnChurn Monster: Unlucky
- RetentionHow to Proactively Engage Clients and Automate Your High Touch Service – A Success Story
- Company NewsChurnZero Announces New CCO, CMO, and VP of Sales
- Team StrategyCSM Confidential – Part 2: Dealing with Internal Challenges
- Company NewsChurnZero Named 2019 SaaS Awards Winner
- Industry News/TrendsTop 10 Customer Success Takeaways from SaaStr Scale
- Success StoryHow to Increase Your CS Team’s Efficiencies and Reduce Client Onboarding Time – A Success Story
- Company NewsChurnZero Leads G2's Momentum Report for Customer Success Software
- Q&AQ&A: Why It’s Time to Build a CS Ops Role in Your Organization
- Team StrategyReady for Vacation? 4 Tips to Help Every CSM Relax & Disconnect
- Team Strategy5 Common Mistakes Customer Success Managers Make When Managing Their Day
- ExpansionHow to Drive Conversions from Trial to Paid Subscriptions
- Company NewsChurnZero Announces Partnership with Zoho Marketplace
- Q&A[Q&A] A Day in the Life of a Customer Success Manager
- Customer Success StrategyCSM Confidential – Part 1: Difficult Customer Conversations
- AdoptionHow to Create a Great User Onboarding Experience That Leads to Product Adoption and Customer Success
- Team StrategySummer is Here – Bring on the Customer Success Interns!
- Customer Success Strategy4 Customer Success Lessons That You Can Learn From Playing Tetris
- Q&A[Q&A] How to Keep the Revenue Your Company Worked So Hard to Earn
- Team Strategy12 Steps to Conducting a Productive Customer Success Brainstorming Session
- Q&AChurnZero Customer Success Professional Spotlight
- ChurnChurn Monster: Championless
- Company NewsChurnZero Named 2019 Moxie Award Finalist
- Customer Success StrategyQ&A: The Case for Billable Customer Success
- Industry News/TrendsTop 10 Customer Success Takeaways from Technology & Services World 2019
- Retention6 Customer Retention Strategies That Keep Customers Coming Back
- Company NewsChurnZero Named SIIA CODiE Award Finalist
- Onboarding3 Tips to Onboard Your CSM and Speed Up Their Time to Value
- Company NewsChurnZero Raises $7M in Series A Funding Round
- ChurnChurn Monster: Acquired
- Customer-CentricityHow Customer Success Can Catalyze Customer-Centric Change
- Customer Success StrategyExpert Tips from Customer Success Leaders
- Company NewsTrustRadius Announces ChurnZero as a 2019 Top Rated Award Winner in Customer Success Software
- Customer FeedbackHow Best to Create a B2B Customer Survey
- RetentionUnderstanding the Real Impact of Improving Customer Retention
- ChurnChurn Monster: Bad Fit
- SegmentationIs Your Customer Segmentation Too Basic?
- Company NewsChurnZero Becomes One of the First Custom-Built Integrations on Segment
- Q&AChurnZero Customer Success Professional Spotlight
- ChurnChurn Monster: Cheater
- Industry News/TrendsCustomer Success Takeaways from SaaStr 2019
- Industry News/Trends2019 Customer Success Themed Grammy Playlist
- Industry News/TrendsChurnZero's 10 Customer Success Leaders to Watch in 2019
- Team Strategy3 Step Guide to Starting the Year Off Right
- ChurnChurn Monster: Ghosted
- Team Strategy5 Misconceptions Customer Success Has About Product
- Industry News/TrendsPredictions for Customer Success in 2019
- Industry News/Trends2018 in Review: ChurnZero’s Top 10 Blog Posts of the Year
- ChurnChurn Monster: Stuck
- Company NewsChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards
- Company NewsChurnZero Becomes a HubSpot Connect Beta Integrator
- Q&AChurnZero Customer Success Professional Spotlight
- Industry News/TrendsPrevent High-Effort Experiences with CES
- Success StoryHow to Scale Customer Support and Customer Success at Your Startup
- ChurnChurn Monster: Abandoned
- Company NewsChurnZero Named to the 2018 NVTC Tech 100 List
- Industry News/TrendsTop Customer Success Takeaways from Pulse Europe 2018
- Customer ExperienceHow Customer Success Differs from Customer Service, Experience & Everything Else!
- NPSBreaking Down the Ultimate Question – NPS
- Industry News/TrendsNailing the Customer Handoff Between Sales and Customer Success
- ChurnChurn Monster: Manic
- Customer Success StrategySteps to Proactively Manage Your Q4 Renewal Period
- Company NewsChurnZero: Customer Success Professional Spotlight
- Q&ACustomer Education: The Secret to Scale in Customer Success
- ChurnChurn Monster: The Victim
- Company NewsChurnZero Named a Leader in G2 Crowd's Fall 2018 Report
- Industry News/Trends10 Customer Success Takeaways from INBOUND 2018
- Team StrategyCustomer Success Manager Job Description that will Help You Find the Right Candidate
- Technology16 Ideas for Getting Started with Automated Alerts
- Q&ACustomer Success & Finance: Get Aligned!
- ChurnChurn Monster: Slacker
- Engagement5 Steps to Engaging Executives
- Q&AChurnZero Customer Success Professional Spotlight
- Onboarding5 Questions to Kickstart Your Customer Onboarding
- Customer Success StrategyMaking the Most of Your B2B Summer Customer Success Slump
- ChurnChurn Monster: Cash-Strapped
- Industry News/TrendsCustomer Success Summer Reading List
- Industry News/TrendsKey Takeaways from Customer Success Summit Canada
- Customer JourneysHow to Effectively Deal with a Bottleneck in Your Customer’s Journey
- ChurnChurn Monster: Disengaged
- Company NewsChurnZero Recognized by SIIA CODiE Awards as Best Customer Success Management Solution
- Customer JourneysMaximizing Customer Success Through Journey Mapping
- ChurnWhy More Companies Need to Adopt the Customer Success Mentality
- Industry News/TrendsInspiring Graduation Speeches that have Valuable Customer Success Lessons
- Team StrategyStrategies for an Effective Partnership between Customer Success & Sales – Part 2
- Team StrategyStrategies for an Effective Partnership between Customer Success & Sales – Part 1
- NPSAnswers to All Your NPS Questions
- Company NewsChurnZero Named CODiE Award Finalist for Best Customer Success Management Solution
- Industry News/TrendsKey Takeaways from Customer SuccessCon East 2018
- Team StrategyWhy Your Customer Success Team Needs Proper Sales Training
- Industry News/TrendsPulse 2018 Takeaways
- Customer Success Strategy10 Punny Customer Success Jokes
- Customer Success StrategySpring Cleaning Customer Success Checklist
- Industry News/TrendsWhat’s the Current Job Market for Customer Success Professionals Like?
- Company NewsChurnZero Team Named in Top 100 Customer Success Strategists
- EngagementSegmentation to Prioritize Customer Engagements
- Customer Success StrategyPro Tips from Customer Success Leaders
- Customer JourneysQ&A: Managing the Customer Journey to Accelerate Account Expansion
- Industry News/TrendsCustomer Success Takeaways from SaaStr Annual 2018
- Industry News/TrendsChurnZero’s 10 Customer Success Leaders to Watch 2018
- Industry News/TrendsCustomer Success Themed Grammy Playlist
- MetricsCustomer Success metrics that matter
- Industry News/Trends5 TED Talks that Translate to Customer Success
- Company NewsChurnZero Named Overall SaaS Category Winner in the APPEALIE Awards
- Company NewsChurnZero Recognized as a Leader in the Washington D.C. Tech Scene by G2 Crowd
- Customer Success StrategyCustomer Success Resolutions for 2018
- Team StrategyNPS - Now What?
- Q&A[Videos] Q&A With Customer Success Leaders
- ChurnPredictions for Customer Success in 2018
- Team Strategy[Infographic] Top 5 Traits of a Customer Success Leader
- Customer FeedbackVoice of the Customer - Part 3 - Close the Loop
- Customer FeedbackVoice of the Customer - Part 2 - Analyze and Respond
- Customer FeedbackVoice of the Customer - Part 1 - Moments of Truth
- Customer Success StrategyAdvice from Customer Success Experts
- Customer Success StrategyEnd of Year Customer Success Checklist
- Customer Success Strategy6 Scary Things About Customer Success
- Industry News/Trends5 Takeaways from Customer SuccessCon Seattle
- Health ScoringLead Scoring vs Customer Health Scoring
- Health ScoringCustomer Health Scoring: The Why & How
- Customer Success StrategyStop Acquiring Bad Fit Customers, Customer Health Webinar, and Building a Playbook
- MetricsBridging the Gap Between Customer Success and Marketing, CMOs and Customer Success, and Impactful Customer Metrics
- ChurnLearning Lessons from Churned Customers, Customer Retention Tips, and Why Customer Success fuels Growth
- ChurnTips for Avoiding Customer Churn Early, Big Companies Don't Churn. They Quit You., Customer Success to Drive Growth
- ChurnIdeas for Handling More Customers at Scale, Scaling Customer Success, and How Addressing Churn Saved Salesforce
- Customer Success StrategyCustomer Success Management Tips for Rebuilding the Partnership, How to Prepare for a Customer Success Interview, Customer Success is your Company's Success
- Team StrategyHow In-App Communication helps Customer Success Teams, Customer Success is a Growth Engine, Aligning Sales and Customer Success
- EngagementSimplify Handoffs between Sales and Customer Success, The Importance of User or Customer Onboarding, the Anatomy of a Customer Success Quarterly Business Review
- Expansion5 Alerts Customer Success Teams Need, Who Handles Upsells?, and NPS: More Than Just a Number
- EngagementYour Point of Contact Left: Now What?, Customer Success Hiring Questions, and Engaging Customers without Annoying Them
- Team StrategyRipples of Customer Success Across Your Organization, Handoffs Between Sales and Customer Success, and Boosting Customer Success Team Morale
- AdoptionDriving Adoption as a CSM, Tracking Red Flag Metrics, and 5 CS Post-Sales Pitfalls
- Customer Success StrategyCelebrating Customer Successes, Speaking your Customer's Language, and Getting Ahead of Fires
- EngagementTips for Handling Customer Problems, Customer Success Myths Busted, and Improving Productivity with Automation
- Customer Success StrategySetting Expectations with Customers, Becoming a Customer Success Leader, and The Difference Between Customer Success and Account Management
- Customer Success StrategyWhy Customers aren't using your SaaS Solution, 10 Biggest Mistakes in Customer Success, and Levering Customer Success Automation
- EngagementDear CSM: Stop calling customers just to "Check In", Marketing, CS, and Sales Alignment, and Getting CS Budgets Approved
- EngagementThe importance of defining your users' onboarding story, tips to up your QBR game, how to hire a proactive CSM
- NPSOptimizing for the 3 stages of churn, ways to build a customer's perspective journey map, unexpected reasons why CS helps you scale
- SegmentationHow to get Product excited to work with CS, static vs dynamic segmentation models, moving from Support to a career in CS
- Churn4 types of churn, 3 approaches to maximizing CLV, 2 elusive metrics everyone biffs, 1 start-up who beat average churn by 1000% - and ChurnZERO
- ChurnCritical onboarding mistakes to avoid, what works (and doesn't!) for structuring CS, predicting churn without machine learning
- ChurnWinning back cancelled customers before they churn, lesser-known ways churn hurts your company, key metrics for new CS platform users
- ChurnThe anatomy of passives and detractors in NPS, why you need to call your churning customers, the only 2 reasons customers churn
- Customer ExperienceRemedies for unhealthy customer symptoms, reasons to hire CS leadership before Sales, why your customer experience feels impersonal & mechanical
- EngagementDetermining the right number of accounts per CSM, NPS challenges for CS teams, key steps for an effective QBR process
- Customer LoyaltyHabits of highly effective CS teams, CS as the foundation for predictive Sales & Marketing, the Value Framework & customer loyalty
- Customer Success StrategyThe fundamental flaw of proactive CS, fixed vs. growth mindset in CS, strategies to revamp your onboarding
- Q&AMethods for measuring customer loyalty, why CS isn't just a feel-good name for account management, can successful customers crisis-proof your company
- ChurnIdentify leading indicators of churn, how to tell if you're joining a CS-focused company, the right customers at the right time
- Customer LoyaltyHow wrong customers can cripple your growth, reasons sales should care about CS, how to make your customers fall in love with you
- ChurnBusting Customer Success myths, should you prioritize churn or growth, why CS pros make the best leaders
- Customer FeedbackStrategies to convince customers to upgrade, building effective customer surveys, how Sales can impede CS
- Customer FeedbackCustomer-centric success milestones, how your CAC can determine your company's fate, why customer feedback is everything
- EngagementBuilding a QBR process for your CS team, boosting your day-to-day productivity as a CSM, key CS metrics you should be measuring
- ChurnWhy you can't offset churn with upsells, techniques for better understanding your customers, avoiding CS getting stuck in a vacuum
- ChurnCustomer Experience trends, why churn should be a sales rep problem, tricks for upselling and cross-selling
- Industry News/TrendsCustomer Success in 2017: Trends that will shape the landscape, planning new targets, resolutions you should make - and keep
- ChurnIsolating churn you can ignore, scaling CS with logical customer segmentation, approaches for proactive CS
- Customer ExperienceMaking customers' first experiences count, why you should love your unhappy customers, calculating customer delight
- Customer Success StrategyThe importance of starting customer relationships right, how CS reduces cost of customer acquisition, why CS and Product should be BFFs
- Team StrategyTips for aligning CS and Sales, whether CSMs should be product experts, the important math of CS
- AdoptionQBR mistakes to avoid, how annual plans can reduce churn, linking customer education to product use and adoption
- ChurnThe essential skill set for CSMs, putting the value in value pricing, improving product focus to reduce churn
- ChurnThe art of strategic conversations in CS, learning opportunities from churn, ways to make CS a key business metric
- ChurnThe case for CS as a critical business investment, stretch v. bad-fit customers, types of churn and how to combat each
- ChurnInsightful ways to analyze churn, SaaS Quick Ratio as a growth trajectory, tricks for up-selling & cross-selling
- ChurnWho has skin in the CS game, the pain of bad-fit customers, techniques to combat involuntary churn
- ChurnLeading indicators of customer success, effective success stories, email campaigns that reduce churn
- MetricsBridging the efficiency gap between Sales and CS, key retention metrics, why CS should be an early SaaS startup hire
- ChurnWhen churn isn't a bad thing, ideas for automating personal emails, principles of a customer-centric company
- ChurnCurrent customers as catalysts, startup spend on churn, CS listicle of retention strategies
- Customer JourneysBuilding a productive CSM calendar, transitioning from touchpoints to customer journeys, the power of documentation for CS
- Customer Success StrategyTraditional v. Performance CS, infatuating your customers, advice on ideal SaaS pricing
- EngagementKey questions for your next CS hire, tips for handling unreasonable customers, keeping a customer when your champion leaves
- MetricsKey metrics for CS execs, making every employee a part of CS, the importance of your CLV:CAC ratio
- ChurnCS as a SaaS growth strategy, measuring churn the right way, cultivating super users
- Customer Success StrategyPutting the marketing in customer success, the power of cohort analysis, engaging executives early to drive success
- ChurnHow to stop CS firefighting, turning customers into advocates, data-driven hacks to reduce churn
- Customer LoyaltyMinding the relationship gap, learning from masters of CS, checking in on B2B trends, achieving the owners mindset
- Customer Success StrategyConversational marketing & the future of CS, why companies fail their customers, habits of highly proactive CSMs
- Team StrategyEnsuring CS Success - decisions to make, org structures to consider, who to hire and comps plans that produce results
- Customer Success StrategyWhy CSM needs to be a single digit hire, luxury & customer success, excuses to talk to your customers
- ChurnPerfect timing for upsells, avoiding flawed CS frameworks, the power of proactive customer education
- ChurnThe magic of cross-functional communication, sales mistakes that lead to churn, achieving CS transformation
- Team StrategyInsights from your internal teams, lessons from a CS close-call at Zendesk, "fail-fast" moments to avoid
- Industry News/TrendsGetting CS & Sales on the same page, the danger of canned metrics and a check-in on 2016 CS Trends
- ChurnKayne West, Customer Success v. Customer Service, Churn Reduction Tips
- EngagementThe importance of segmentation - key post-implementation milestones and internal comms about customer success
- Customer Success StrategyAvoiding the 'where did we go wrong' moment, Millennial Customers and the Customer Success Tipping Point
- Customer Success StrategyStealing Customers, Anatomy of Connected Customers & CSM's New BFF
- Customer Success StrategyVeto Power, Customer Success Stories, Upselling Tricks and CABs
- Industry News/TrendsTechBUZZ Win, the Start of Q2 & Customer Success Learning Cultures
- Industry News/Trends#TechBUZZ2016, Churn-Fighting Techniques & CCOs
- Customer Success StrategyRules, Data, Instagram and HelloFresh
- ChurnChurn Rates! And More Math
- Customer Success StrategyTen Tips and Steps, Chips and Monthly Goodies
- Industry News/TrendsTop Ten, Two on Cars and Dreaming of Unicorns
- Industry News/TrendsHumans, machines, humans again
- EngagementMusic, Cars and Apps
- Industry News/TrendsEveryone's going subscriptions and 2016 starts... NOW!
- Customer ExperiencePrimers, tips, the best and the worst
- RetentionSports, the best SMB retention rate and the Next Big Thing
- MetricsMath, money and more...
- MetricsFrom 16 to 5 to 1!
- TechnologyInvest in your tech and sad tale of Fab
- Customer Success StrategyPlatform leakage, college churn and building moats
- Company NewsGoing for Success
ChurnZero earns G2 Best Software awards for 2023
Washington, D.C., February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2. In just a few years,...
Winning over Customer Success talent: Four ways to build a better interview process
This is a guest article by Swati Garg, founder and CEO, Melo Associates, and Lindsay Lynch, senior recruitment consultant, Melo Associates, a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. Having a strong interview process...
Three Customer Success strategies to safeguard business stability and spur growth in a downturn
This article was originally published in Forbes. A turbulent economy feels like change is coming at you from all directions. Your most lucrative sales channels can dry up. Your best customers can become flight risks. Your top strategies can turn ineffective. Companies...
Be a Customer Success goal-getter: Tips for setting goals and crushing them with Rod Cherkas
Has the unpredictability of the past few years derailed your professional ambitions? Maybe you sense that you haven’t put a dent in what you set out to achieve—despite feeling like you’ve worked harder than ever to stay afloat. If you think you may be stuck in career...
5 Customer Success Newsletters to Subscribe To
Customer Success newsletters are a great way to stay on top of industry trends and strategies, get tips and tricks to improve day-to-day operations, and even find networking opportunities and events, without having to do all the digging for information across the web...
Five things Customer Success professionals want in their next position
This is a guest article by Swati Garg, founder and CEO, Melo Associates, and Lindsay Lynch, senior recruitment consultant, Melo Associates, a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. As a Customer Success recruiting...
12 Customer Success predictions and trends for 2023
The time-honored practice of trying to predict what's to come in the year ahead never fails to get our minds buzzing with possibilities, new ideas, and excitement for the future. However, it's tough to predict the future alone—so we asked Customer Success leaders...
Supercharge your success with ChurnZero’s new Customer Success AI™
No matter what your role in Customer Success, creating and ideating on new content, strategies and engagements is key to the customer relationships you build and the results you drive. This essential aspect of your job can also be one of its most time-consuming....
Five hiring trends for Customer Success professionals to know in 2023
This is a guest article by Swati Garg, founder and CEO, Melo Associates, and Lindsay Lynch, senior recruitment consultant, Melo Associates, a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. As a Customer Success recruiting...
How to show that sales is not the only path to revenue growth
This is a guest article by Ali Cudby, founder and CEO, Alignmint Growth Strategies, which helps companies develop customer relationships that drive long-term loyalty. Customer Success is not a cost center. So why do companies see it that way more often than not?...