Rave reviews!
“Another tremendous BIG RYG event this week. Great job on the deep substance, well crafted, agenda, and beautiful venue. And great to see and meet so many friends and new CS contacts.”
— Bob L., CEO, Founder & Chief Listener
🌟ChurnZero’s BIG RYG conference will continue to be my first choice for Customer Success conferences, and here’s why:
🔗 Diverse Voices: There are too many instances where minority leaders feel muted. ChurnZero stands out for its intentional efforts to bring together a diverse group of speakers. They don’t simply draw from the same well but actively seek out different perspectives, ensuring that the conference drives new thinking, ultimately elevating the Customer Success community.
🎯 Real-Time Application: How often do you get a light bulb moment at a conference and then struggle with implementing it in real life? One of the most game-changing aspects of the conference is the real-time application of the content. In every session, leaders get to partner with other leaders and role-play real-life examples. It’s giving adult recess!
– Rochelle S, Senior Director, Global Customer Success
“Just wrapped up at my first ever BIG RYG Conference in DC and I am so humbled and grateful for the experience. This was, without a doubt, the best conference I have ever attended- not just because of the speakers (who were INCREDIBLE), but also because of the amazing community of CS professionals who took time out of their very short time at the conference to help expand and deepen my knowledge.
ChurnZero not only has the best CSP out there (in my humble opinion), but they sure know how to host a conference too! Thankful for every connection made and all the knowledge I gained, and can’t wait for BIG RYG 2024!!”
– Ellie P., Customer Success Director
“The past 2 days in DC were some of the most fun days I have had this wet fall. And, it wasn’t because I was basking in the sun on the Mall or strolling through our nation’s monuments. It was the ChurnZero BIG RYG conference. I am genuinely grateful for attending this phenomenal 2-day event and would like to congratulate the entire ChurnZero team on their success. BIG RYG exceeded all of my #customersuccess expectations. The location was fabulous, the content engaging, and the sessions were interactive. I found there was the optimal balance of learning and networking. While the content was unmatched, the highlight was the people I interacted with.”
– Laurie B., Fractional Customer Success
“My first time at BIG RYG! I’ll say it again, the CS community has the most incredible thought leaders and equally incredible humans. The view from the event space was breathtaking. I love DC. Shout out to the ChurnZero team for putting on a top-notch event. And thanks to You Mon Tsang who gave me the best running route through DC.”
– Elizabeth B., Chief Customer Officer
“Thank you for this amazing opportunity to learn, grow, and connect! Looking forward to next year!”
– Roxcee S., Director of Customer Success
“Thank you for putting on a wonderfully engaging conference! This was year two for me and both times I left with excellent notes and ideas to drive action with my team and for our customers.”
– Andrew G., Director, Customer Success Management
Sponsor BIG RYG
Put your brand front and center with an audience of decision-makers from across the CS industry. Register your interest and we’ll work with you to find the perfect BIG RYG sponsorship opportunity.
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2023 Keynote Speakers
Victor Riparbelli
CEO & Co-founder
Synthesia
Co-Founder & President
Squire Technologies
Alli Tiscornia
Chief Customer Officer
ChurnZero
Maranda Dziekonski
SVP of Customer Succes
Datasembly
Allastair Meffen
VP of Customer Experience
Definitive Healthcare
VP of Customer Success
Carbide
Abby Hammer
Chief Product Officer
ChurnZero
Chief Customer Officer
Arist
Meet our 2023 BIG RYG speakers
This year’s speakers included founders and executives from Clear Digital, Countable, ESG, Higher Logic, Infinite Renewals, Katalon, LinkedIn, Marigold, Monday.com, Success in Black, The Success League, Valuize, and more.
Austin Kwon
Sr Director, Scaled CS & Programs
LinkedIn
Mary Poppen
Chief Customer Officer and Advisor
CS Angel Investor
Russell Bourne
Principal Consultant
The Success League
Peter Armaly
VP, Customer Success
ESG
Aaron Thompson
Chief Revenue Officer
SuccessCOACHING
Director of Customer Succes
Dynamic Yield
Customer Experience Operations Manager
ChurnZero
Erica Tabuena
Customer Success Manager
ChurnZero
Keishla Ceaser-Jones
Founding Member, Success in Black
Sr. Dir., Partner Success Digital Experience & DEI Leader, EAB
David Fox
Chief Customer Officer, Commercial
Marigold
Jaime Peters
VP of Client Success & Operations
Countable
Manager of Professional Services
ChurnZero
Srikrishnan Ganesan
CEO & Co-founder
Rocketlane
Mickey Powell
Co-Founder & Head of Go To Market
Update.AI
VP of Global Client Experiences
Engaging Networks
Strategic Business Architect
Valuize
Customer Marketing Manager
ChurnZero
Emily Ryan
Chief Revenue Officer
ScaleSec
Stephanie Workman-Bolden
Dir, Partner Success
Discovery Education
Angeline Gavino
VP, Customer Success
Katalon
Mike Su
Principal Consultant
The Success League
Denise Mueller
Customer Success Manager
ChurnZero
Head of Education and Strategic Advisor
Growth Molecules
Angelika O’Reilly
Head of Customer Success
SuccessCOACHING
Chief Operating Officer
GUIDEcx
Jeff Breunsbach
Director of Brand
Higher Logic Vanilla
Ali Cudby
Co-Founder & CEO
Alignment Growth Strategies
Jay Nathan
Chief Customer Officer
Higher Logic Vanilla
Dana Alvarenga
VP, Customer Experience
SlapFive
Peter Adams
Manager of Customer Enablement
ChurnZero
Senior Configuration Specialist
ChurnZero
Global VP of Success & Support
Cin7
Sr.Manager of Customer Success
ChurnZero
You Mon Tsang
Founder & CEO
ChurnZero
Annie Raygoza
Director, Client Services
Clear Digital
Dan Ennis
Team Manager, Scale Customer Success
Monday.com
Kristen Hayer
CEO
The Success League
Jeff Kushmerek
CEO & Founder
Infinite Renewals
VP of Customer Success
Muck Rack
Customer Success Manager
ChurnZero
Founder
Chief Listening Officers
Denise Sauser
Director of Customer Success
ChurnZero
GAIN EXPOSURE TO TOP CS DECISION MAKERS
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