Coming Soon: BIG RYG 2023

The best Customer Success leadership conference, hands down.

BIG RYG DC is where Customer Success leaders discuss your most pressing challenges and trends.

Join hundreds of your peers to share best practices, ask questions and get the answers you need to improve your team’s effectiveness, your customers’ satisfaction, and your company’s bottom line.

*RYG = red, yellow, green: the common indicators of customer health.

Successful customers are the heart of our business. Let’s keep them in the green.

BIG RYG 2022

2022 Recap

More than 300 Customer Success leaders and 50 speakers gathered in Washington D.C. at the Customer Success industry’s most useful conference.

View recorded sessions.


Sessions included:

Smart Brevity

Jim VandeHei, Co-Founder and CEO, Axios

The new “C” in CEO

Gabby Wong, CEO, FranConnect

Top 5 most controversial topics in Customer Success

Jeff Kushmerek, CEO, Infinite Renewals; Arch Shetty, Head of Customer Success, Asana; Stephanie Berner, Global Head of Customer Success, LinkedIn Sales Solutions; Andrew Fink, Head of Customer Success, 6 River Systems

Financial modeling for Customer Success: from the top down and the bottom up.

Sheik Ayube, VP of Business Development, ESG; Jordan Olivero, Executive Customer Success Consultant, ESG

How to build an actionable customer health scorecard.

Emilia D’Anzica, Founder and Managing Director, Growth Molecules; Annie Stefano, Customer Success Consultant, Growth Molecules

Being a magnet for fearless talent.

Michael Gaspar, Head of CX Customer Office, SAP

Are you recession ready?

Bryan Neale, Founder, Blind Zebra


BIGRYG Customer Success Leadership Conference


Product-led customer success at scale

Dustin Amrhein, VP of Customer Experience, Pendo

How to reduce time to value by 40%.

Ryan McKeown, Director of Implementation, Higher Logic Vanilla

The future of Customer Success: Podcaster panel.

Kenny Groom, Founding Member, Success in Black; Yanique Grant, Customer Experience Specialist, Navigating the Customer Experience; Adrian Brady-Cesana, Founder & Chief Experience Officer, CXChronicles

Building an offensive approach to Customer Success.

Srikrishnan Ganesan, CEO & Co-founder, Rocketlane

Onboarding programs your customers will want to steal.

Hannah Anderson, Sr. Implementation Manager, Skilljar

Accelerating Customer Success operational maturity.

Oliver Silva, Director of Client Solutions Success, Casepoint; Jessica Robinson, VP of Operations, Casepoint; Dave Epperly, Director of Customer Success Operations, Red Canary; Zoe Stewart, Manager, Client Experience & Operations, Talech